Assistant Manager - Franchise
Holiday Stationstores · West St Paul, MN · 2 wk ago
Business DevelopmentFull-time
About the role
The role is responsible for managing customer relationships and providing exceptional service.
Responsibilities
- Handle customer inquiries and complaints in a timely manner.
- Resolve issues and provide solutions to enhance customer satisfaction.
- Conduct regular follow-ups to ensure customer needs are met.
- Collaborate with cross-functional teams to improve service delivery.
Requirements
- Bachelor's degree in Business Administration, Customer Service, or related field.
- At least 2 years of relevant customer service experience.
- Strong communication and problem-solving skills.
- Ability to work independently and manage multiple tasks simultaneously.
Qualifications
- Proficiency in Microsoft Office Suite.
- Experience with CRM systems is a plus.
Skills
- Excellent interpersonal skills.
- Customer-centric approach.
- Adaptable and proactive attitude.
Benefits
Comprehensive benefits package including health insurance, retirement plans, and paid time off.
Pay
$15 - $20 per hour based on experience.
Schedule
Flexible schedule with the option to work evenings and weekends.