Assistant Manager for Club and Guest Relations

Core Work Activities

• Supports the Management of Rooms Operations Activities
• Opens and closes Front Desk shifts / Housekeeping and ensures completion of assigned shift checklist and other duties.
• Runs and reviews critical information contained in room operations reports.
• Understands the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
• Operates all department equipment as necessary and reporting malfunctions.
• Ensures employees have the proper supplies and uniforms.
• Understands night audit procedures and being able to comprehend and utilize reports as necessary.
• Understands and complies with loss prevention policies and procedures.
• Communicates performance expectations employees in accordance with job descriptions for each position.
• Handles employee questions and concerns.
• Effectively schedules employees to business demands and tracks employee time and attendance.
• Contributing Information to Support Managing to Budget
• Supervises same day selling procedures to maximize room revenue and property occupancy.
• Verifies accuracy of room rates to maximize revenue opportunities.
• Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
• Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of Room Operations on the overall property financial goals and objectives.
• Providing for and Managing the Guest Experience
• Assists in the investigation of employee and guest accidents.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and behaviors.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handling guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.

Qualifications

• Education and Experience
• High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.
• OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.

Skills

• Excellent communication skills.
• Ability to handle multiple tasks simultaneously.
• Strong organizational and time management skills.
• Knowledge of hotel operations and procedures.
• Ability to work independently and as part of a team.

Benefits

• Comprehensive health insurance package.
• Retirement savings plan.
• Flexible work schedule.
• Professional development opportunities.
• Opportunities for career advancement within the company.

Pay

Competitive salary based on experience and qualifications.

Schedule

Variable schedule to accommodate the needs of the property and the position.