Assistant Manager FOH

About the role

The Assistant Manager- FOH is responsible for the shift; including customer satisfaction, cash, labor and inventory control.

Responsibilities

• Ensure adequate staffing of the shift
• Supervise and assign tasks to shift personnel according to established standards
• Handle all customer complaints and resolve them in a professional and timely manner
• Monitor labor hourly and react accordingly
• Complete the daily or nightly book work
• Assist in monthly inventory
• Assist in the daily requisition and ordering of products
• Receive and properly store product from vendors
• Perform duties necessary to open or close unit as assigned
• Responsible for reconciliation of the safe and cash drawers
• Maintains the petty cash log and submits for reimbursement
• Assist with preparation of daily deposits and change requests
• May be asked to work catering at other dining service locations and perform various duties as requested by the manager
• Perform other duties as assigned

Qualities

• Ability to effectively communicate with vendors and faculty
• Strong attention to detail
• Able to work independently; as well as, part of a team
• Take initiative, anticipate, prioritize, adjust, and follow tasks through to completion
• Successfully operate within deadlines
• Use creative problem solving skills
• Adhere to company, department and State guidelines as directed
• Handle sensitive and confidential information appropriately
• Predictable and reliable attendance
• Strong customer service skills are a must

Education and Experience

• High school graduate or equivalent
• Two year degree preferred
• Previous food service industry and customer service experience required
• Computer knowledge helpful

Physical Conditions and Demands

• Exposure to hot, noisy, and poor ventilated areas
• Moderate to heavy lifting, of up to 50 lbs.
• Constant standing, bending, and walking
• Exposure to various types of food

Pay

21.58–21.58 hourly wage