Assistant Manager Family Care Coordinator Program-Vascular

About the role

Join LifeLink — Join a Life Saving Team! More than four decades ago, a visionary group of innovators, led by renowned nephrologist Dr. Dana Shires, made a life-changing commitment—to save lives through organ and tissue donation. From that bold beginning, LifeLink Foundation was established – founded with heart, purpose, and a mission that still guides us today. What started as a nonprofit with big dreams has grown into a vision-driven organization of more than 700 dedicated professionals across west-central Florida, Georgia, parts of South Carolina, Puerto Rico, and the US Virgin Islands. At LifeLink, we are united by our mission: To honor donors and save lives through organ and tissue donation. Our vision remains clear: To maximize the gift of life while giving hope to donor families and transplant patients. We are grounded in the values that shape our work and culture—Compassion. Excellence. Legacy. People. Quality.

Responsibilities

• Daily oversight, mentoring, education, and evaluation of Family Care Coordinators and other assigned staff
• Coordinates the orientation of new Family Care and Transplant Coordinators to ensure the process is efficient and comprehensive
• Mentors new coordinator staff through one-on-one interactions, frequent meetings, and collaboration with the Recovery Services Manager
• Captures opportunities for authorization or donor desigination in pursuit of maximizing the number of organs recovered and transplanted
• Maintains clinical skills and functions as a Family Care Coordinator
• Maintains an ongoing open line of communication with the Manager of Family Care Program, Administrator on Call, and the OPO Director(s), as appropriate
• Assists with the development, implementation, and monitoring of policies, procedures, strategies, and action plans related to the authorization, disclosure, medical social history risk assessment, QAPI, and other family interactions
• Guides assigned staff toward accomplishment of LifeLink’s mission and goals; including selection, training and development, scheduling and job assignment, coaching and counseling, appraisal and recognition, and recommending promotional and disciplinary status
• Participates in hiring through screening resumes and conducting interviews
• Serves as mentor to new staff by coordinating and participating in classroom orientation and regular meetings to assess progress and meets documentation deadlines
• Maintains confidentiality of LifeLink business
• Creates a positive learning environment for coworkers through effective communication and exhibits strong leadership skills
• Works in conjunction with the OPO QA Department to facilitate the OPO QAPI process through active participation in the Process / Performance Improvement Committee initiatives and directives

Requirements

• BSN, RN or PA or equivalent
• Four years’ experience as a Family Care Coordinator, other OPO experience, experience in critical care nursing or other positions with similar responsibilities
• Previous supervisory experience preferred
• Strong organizational, problem analysis and decision-making skills
• Demonstrated ability to motivate peers and achieve cooperation
• Able to work a minimum of 40 hours per week and participate in 24-hour call
• Must maintain a valid driver license and have reliable personal automobile to be used with company reimbursement using IRS guidelines
• Must be able to travel within the service area by ground or air
• Lift up to 50 pounds and transfer short distances