Assistant Manager - Dolphin Mall, Abercrombie & Fitch

About the role

The Assistant Manager is a multi‑faceted position that blends business strategy, operations, creativity, and people management. Assistant managers drive sales results by analyzing the business and delivering best‑in‑class customer service. They oversee daily store operations—including opening and closing routines—and improve efficiency across all store processes. Creative responsibilities include floorset updates, styling recommendations, and product knowledge. As talent leaders, they handle recruiting, training, engagement, and development, embodying the company’s culture and values while preparing for future leadership opportunities.

Responsibilities

• Perform opening and closing routines.
• Supervise the sales floor and stockroom to ensure excellent customer service and seamless operations.
• Conduct staffing, scheduling, and payroll management.
• Train and develop non‑management staff.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision‑making.
• Protect store assets and perform inventory control.
• Operate register/point‑of‑sale systems.
• Fulfill omni‑channel orders.
• Represent the brand and exemplify company culture and values.