Assistant Manager, Discovery Shop

About the role

The American Cancer Society seeks a dynamic and experienced Apply Manager to join our Discovery Shop team in Los Altos, California. This position offers a competitive salary of $35/hr.

Responsibilities

• When appropriate, fill in for Senior Manager reinforcing policies and procedures as well as making decisions regarding merchandise pricing questions and merchandise related customer issues.
• Recruiting and training new sales staff, assigning specific tasks to other sales staff, and monitoring the team's sales performance.
• Writing reports for manager.
• Schedule and coordinate meetings.
• Solving customer complaints and answering customers' questions.
• Participate in recruitment and dismissal processes.
• Smooth out problems within the workplace.
• Address employee and customer concerns.
• Develop strategies for better workplace efficiency and goal achievement.
• Email and phone correspondence.
• Liaise between managers, customers and employees.
• Provide direction to staff and provide accountability.
• Maintain spending patterns and budget as appropriate.
• Service all customers through welcome greetings, merchandise sales, cashiering, merchandise bagging and carry-out assistance to the customer’s vehicle.
• Service all donors by receiving donations, carry-in assistance from the donor's vehicle, placing donations in designated areas, providing donation receipts and processing receipts with donations.
• Service all volunteers through internal operational support.
• Accountable to support manager in the training of staff and volunteers on all store opening and closing procedures including cash register drawer counts and end of day income reporting.
• Assign staff or volunteers as appropriate to ensure opening, ongoing and end of day appearance of sales floor, including dressing room cleanout, dusting, vacuuming, straightening racks and fixtures and refreshing depleted displays is completed daily.
• Assign staff or volunteers as appropriate to ensure donations cycle is completed daily, including sorting, steaming, pricing and placing merchandise on sales floor.
• Thorough understanding of POS systems and operations.
• Ability to develop trainings for volunteers on all aspects of operations.
• Consistently adhere to all Discovery Shop Standard Operating Procedures.
• Consistently develop business plan with the manager in the procurement quality donations for a constant flow of merchandise to the sales floor.

Competencies/Skills

• Action oriented - Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Being resilient - Rebounds from setbacks and adversity when facing difficult situations.
• Collaborates - Builds partnerships and working collaboratively with others to meet shared objectives.
• Customer focus - Builds strong customer relationships and delivering customer-centric solutions.
• Buils effective teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Drives results - Consistently achieves results, even under tough circumstances.
• Manages complexity - Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Persuades - Uses compelling arguments to gain the support and commitment of others.

Other Skills

• Retail experience working with customers, sales, cashiering and merchandising.
• Experience working with apparel, furniture, collectibles and home decor.
• Great people skills working with diverse populations.
• Excellent communication and customer relations skills.
• Comfortable with multi-tasking responsibilities while remaining focused, productive and calm.
• Team player, willing to do what is necessary to get the job done.

Benefits

The American Cancer Society offers a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.

Equal Opportunity Employer

We are a proud equal opportunity employer. The American Cancer Society provides an inclusive environment for all employees and applicants. We strive to ensure equal opportunity and fair treatment for all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.