Assistant Manager, Collections

About the role

The Assistant Manager, Collections is responsible for overseeing the collection process to ensure timely and accurate recovery of accounts receivable.

Responsibilities

• Oversee daily operations of the collections team
• Develop and implement strategies to improve account recovery rates
• Manage and train the collections staff
• Monitor and analyze collection performance metrics
• Resolve customer disputes and complaints
• Work closely with other departments to resolve issues affecting collections

Requirements

• Bachelor’s degree in Business Administration, Finance, or related field
• Minimum 3 years of collections management experience
• Proven ability to manage and motivate a team
• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills
• Proficient in Microsoft Office Suite

Qualifications

• Experience in financial services industry preferred
• Knowledge of credit reporting agencies and regulations
• Ability to work flexible hours including evenings and weekends

Skills

• Customer service orientation
• Time management and organization skills
• Conflict resolution skills
• Attention to detail

Benefits

• Competitive salary
• Health insurance
• Flexible schedule
• Professional development opportunities

Pay

• $X per hour

Schedule

• Monday through Friday, 8:00 AM - 5:00 PM

Resources

• Job Description
• Application Instructions