Assistant Manager, Colleague Lifestyle

Key Duties & Responsibilities

• Aid the Manager, Colleague Lifestyle with the day-to-day operations of the Colleague Village
• Support the management of room allocations based on resident arrivals and departures
• Maintain accurate records and files relating to colleague accommodations, room assignments, room inspections, and resident activities
• Respond to reasonable accommodation requests from residents
• Ensure that only authorized individuals enter buildings within the Colleague Village by enforcing access procedures and identification requirements
• Ensure all public areas and surrounding grounds are clean, organized, and well-maintained by providing direction to the Colleague Village Housekeeping team
• Ensure all assigned arrival rooms are prepared to the required standards by the Colleague Village Housekeeping team before residents move in
• Conduct daily inspections of public facilities within the Colleague Village to ensure standards are being met
• Maintain all notice boards within Colleague Village, ensuring posted information and provided resources are current, accurate, and relevant
• Organize resident engagement activities in coordination with the Manager, Colleague Lifestyle, Coordinator, Colleague Lifestyle, and Human Resources team
• Cook with the property management to ensure maintenance requests for accommodations are logged, tracked, and followed up through the appropriate systems on a daily basis
• Coordinate with property management to ensure maintenance requests for accommodations are logged, tracked, and followed up through the appropriate systems on a daily basis
• Ensure all materials, supplies, and equipment required for the Colleague Village are ordered, available, and operational
• Understand compliance with health and safety policies, protocols, and procedures

Skills, Experience & Educational Requirements

• Previous experience in hotel operations, housing operations, facilities management, or a related field is required
• Prior experience in a customer- or guest-facing role is preferred
• Proficiency in computer systems like Microsoft Office (Outlook, Word, Excel, PowerPoint), with the ability to learn property management systems
• Strong verbal and written communication skills, with the ability to interact professionally and effectively with colleagues at all levels
• Strong attention to detail with a proactive approach to identifying and resolving issues
• Able to work independently and collaboratively as part of a team while providing guidance to fellow colleagues