Assistant Manager, Clinic Support Staff

Brief Description Job Summary The Assistant Manager, Clinic Support staff supports the Practice Manager in overseeing day-to-day technician and assistant operations, workflow execution and efficiency, staff management support, and clinic readiness within a high-quality, high-volume spay/neuter clinic. This role provides strong floor leadership, ensures consistent adherence to protocols, supports training and helps maintain efficiency, safety, quality controls and team culture. The Assistant Manager serves as a key operational extender of the manager role, supporting staff development, real-time problem solving, and continuity of car Duties And Responsibilities Clinical Operations & Workflow SupportSupport daily staffing assignments and on-floor coverage for technicians and assistantsMonitor patient flow and assist with real-time workflow adjustments to maintain efficiencyAct as a visible on-floor resource for support staff during clinic hoursSupport implementation of new protocols, programs, and workflow changesEnsure accurate and timely use of the electronic medical record system by support staffEscalate complex workflow or clinical issues to the Technician/Practice Manager as neededServe as the acting Manager during periods when the Technician Manager is not scheduled to ensure continuity of operations, decision making, and team support. People Support, Training & Team DevelopmentAssist with onboarding and training of technicians and assistantsReinforce role-based competencies and support skills developmentProvide day-to-day guidance, coaching, and feedback to staffSupport scheduling, attendance tracking, shift coverage, and daily staffing needsModel professionalism, teamwork, and clinic expectationsHelp identify emerging leaders and training needs within the teamSupport Manager with human resources functions for the technicians and assistantsSupport integration of volunteers into Clinic operations, where appropriately trained and supportive to Clinic operations Quality, Safety & Compliance SupportSupport adherence to anesthesia, recovery, and patient safety protocolsAssist with controlled substance handling, documentation, and monitoringMonitor for compliance with clinic policies and safety standardsFlag quality or safety concerns promptly to leadershipParticipate in audits, reviews, and quality improvement initiatives as assigned Equipment, Facilities & Daily ReadinessSupport daily equipment checks and clinic readinessIdentify equipment issues and coordinate with leadership for resolutionSupport inventory management, ensuring treatment, surgery, and recovery areas are prepared and stockedAssist with maintaining a clean, organized, and functional clinical environment Client Experience & Event SupportSupport client communication and escalations as neededAssist with preparation and execution of large-scale spay and neuter eventsHelp coordinate staffing, workflow, and setup for high-volume or special event daysMaintain a calm and professional presence during busy or escalated situations Qualifications Certified Veterinary Technician (CVT) credential preferredMinimum of 2-4 years of clinical experience in a veterinary setting.Proven experience in training or mentoring veterinary staff preferred.Strong organizational and time-management skills.Excellent communication and interpersonal abilities.Familiarity with Shelter Medicine and high-volume clinic environments is a plus.Proficiency with training tools and technology.Ability to work Sundays; ensure full coverage of schedule with Veterinary Technician Manager to ensure one of these positions is scheduled for each surgery day. Physical Requirements Climbing stairs, balancing, stooping, kneeling, crouching, reaching, lifting and grasping Walking and moving about to accomplish tasks, particularly for long distances or moving from one work site to another Able to lift 25lbs occasionally, 10lbs frequently and a negligible amount constantly Benefits Comprehensive health, dental, and vision insurance, including ancillary options and an Employee Assistance Program (EAP) through Blue Cross Blue Shield403(b) retirement plan with employer matchPaid time off, including vacation, sick days, and holidays Work Environment: This position will be based at the Medical Center, which houses both the Clinic and Shelter Medicine departments. The role may involve hands-on training in clinical settings, requiring flexibility and adaptability. Why Join Us? By joining our team, you will have the opportunity to shape the future of veterinary care in our organization, empowering staff to deliver their best work while advancing animal welfare. If you’re passionate about education, leadership, and making a meaningful impact, we encourage you to apply.