Assistant Manager Branch II (Pearl City Branch)

Responsibilities

• Works with Branch Manager to interpret market and brand strategies and customer experience expectations.
• Supports and assists the Manager in monitoring, evaluating, and critiquing performance of own and staff.
• Personifies branch programs and goals.
• Communicates regularly and often with branch staff on one and in groups.
• Involves and engages team members, encouraging them to speak up, learn from each other, and interact with business unit experts.
• Trains staff to identify high value customers and recognize difficult problems or issues.
• Maintains regular meetings with team to discuss customer experience, set goals, and develop performance measures.
• Evaluates team performance using coaching, role-playing, and other methods to achieve desired behaviors.
• Resolves conflicts among team members and involves Human Resources if necessary.
• Trains branch staff to identify high value customers and to recognize difficult problems or issues which should be referred to Manager or business unit specialists.
• Works with other officers to determine if individuals are current customers, identify relationship managers, and refer to Manager or business unit specialists.
• Ensures compliance with Bank policies and procedures, applicable laws and regulations.
• Keeps current on legal changes and new requirements, new products, etc., and provides regular training and updates for team.
• Complies with audit recommendations, identifies and monitors high-risk activity at branch.
• Represents Bank of Hawaii in the community served.
• Identifies community activities and encourages staff to be involved in community service activities.

Qualifications

• Registration with the Nationwide Mortgage Licensing System & Registry, to be completed and accepted within 30 days of employment or transfer.
• Bachelor’s degree from an accredited institution in business or related area preferred, or equivalent work experience.
• Minimum 5-7 years of related retail banking experience or equivalent work experience.
• Minimum 2-3 years of lead/supervisory experience strongly preferred.
• Demonstrated proficiency and advanced expertise with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access, and PowerPoint) or similar software.
• Knowledge of or ability to use Bank software.
• Demonstrated verbal and written communication skills, including presentation skills.
• Must be a good listener and problem solver, who inspires trust in others.
• Strong project management and organizational skills, required to execute and complete projects on-time.
• Able to simultaneously manage multiple projects and assignments with varying deadlines.
• Possesses strong intellectual curiosity, business acumen, and knowledge of market.
• Able to work flexible hours including holidays, weekends, and evenings as necessary.
• Must be able to provide own transportation or operate a vehicle with a valid driver’s license, and able to commute and arrive at intended destination timely.
• May require travel by air.
• Able to lift/carry/push up to 10 lbs.