Assistant Manager (Bilingual) - Central Austin

About the Role

ResProp Management is a multi-family property management company that serves people, community residents, and owners. Founded in 2010, we've grown to over 20,000 units and continue to expand daily. Our success is driven by our focus on servant leadership and our commitment to hiring top talent from innovative companies both within and outside the multifamily industry.

Responsibilities

• Serve as a leader for leasing consultants by applying creative sales strategies to motivate the team and reach occupancy goals.
• Maintain resident ledgers, including posting rent payments and issuing charges, concessions, and final account statements.
• Initiate lease violations, late rent notices, and evictions as needed.
• Assist the Property Manager with Accounting Month End.
• Support the leasing process from tour to move-in, including closing sales, completing lease documents, and inspecting apartments for an excellent move-in experience.
• Understand and communicate the value of property features to meet prospective residents' needs.
• Support occupancy and retention goals by following up with potential and current residents.
• Build relationships with residents through timely and courteous responses to needs and concerns.
• Promote resident satisfaction by addressing complaints, questions, and requests promptly.
• Plan and organize resident events with teammates.
• Train and develop teammates, providing on-the-job training to leasing consultants and scheduling company training.
• Visually inspect and prepare the property daily, including offices, models, vacant units, and amenity areas, ensuring cleanliness and curb appeal.
• Responsible for in-house bad debt collections.
• Assist in managing the client/owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to requests.
• Process resident move-outs by reviewing lease terms, applying deposit and cancellation fees, and following legal procedures.

Requirements

• At least one year of leasing experience in residential property management.
• Bilingual in English and Spanish.
• Ability to work a varied schedule, including weekends and holidays.
• Cheerful attitude and strong focus on customer service.
• Strong written and verbal communication skills.
• Tech-savvy, with the ability to learn and work with property management applications.
• Strength in Sales, Leasing, Closing, Delinquency Management, and Renewal Management.

Qualifications

• Bachelor's degree preferred.

Benefits

• $25.00 hourly wage.
• Medical, Dental, & Vision Benefits.
• 401(k) retirement plan.
• Competitive Paid Time Off.
• Discounted rent at any properties owned by ResProp Management.
• Opportunities for Profit Sharing.

Employment Eligibility Requirements: Applicants must pass a background check and reference check prior to their first day to verify employment eligibility.