Assistant Manager - Best Friends Pet Hotel

About the Role

We are looking for a dedicated and energetic Assistant Center Manager to support our Center Manager and help lead our team in creating a safe, fun, and thriving environment for furry friends and their owners.

Collaborative Leadership

As Assistant Center Manager, you'll work hand-in-paw with the Center Manager to keep the facility running seamlessly, ensuring happy pets, delighted clients, and a motivated team. Here's how you'll contribute:

• Partner with the Center Manager to oversee daily operations and maintain Best Friends Pet Care standards of pet care.
• Step up as a confident leader in the Center Manager's absence, ensuring smooth operations.

Operational Excellence

• Ensure the facility meets and exceeds cleanliness, safety, and compliance standards.
• Assist with inventory management, ensuring supplies are well-stocked and expenses are managed.
• Support payroll processes, scheduling, and day-to-day administrative tasks.

Team Support

• Assist with recruiting, training, mentoring and shadowing team members to ensure top-notch care and service.
• Help create work schedules that balance business needs with team well-being.
• Promote ongoing professional development and positive morale among staff.

Client And Community Engagement

• Build trust and strong relationships with pet parents, ensuring they feel confident placing their pet in our care.
• Handle client inquiries, feedback, and requests with professionalism and enthusiasm.
• Collaborate on community outreach, promotions, and marketing efforts to grow our presence.

Pet Care Supervision

• Oversee pet boarding, daycare, and grooming services to ensure pets are happy, healthy, and safe.
• Monitor pet behavior and address any concerns promptly and compassionately.
• Keep detailed records of pet care, incidents, and daily routines.

Why You'll Love This Role

• Work in an action-packed environment filled with wagging tails, happy barks, and purring companions (must be able to lift large dogs).
• Join a collaborative team where your ideas and contributions will make a real impact with an employee-owned company (ESOP).
• Help lead a thriving facility where no two days are the same.

Pay

The hourly pay range for this position is $16.00–$20.00. Final compensation will be determined based on experience, skills, and qualifications. Eligible employees may also participate in company-sponsored benefits and incentive programs.