Assistant Manager, Banquet

About the Role

Under the direction of the Manager, Banquet, the Assistant Manager, Banquet supports in providing strategic leadership, guidance, and direction for banquet services inclusive of internal and external events. Ensures guest and team member satisfaction while maintaining service excellence in alignment with Food & Beverage department standards and initiatives. Oversees banquet team members as needed to ensure banquet events are executed successfully.

Responsibilities

• Manages the day-to-day operations of banquet services in accordance with established policies and procedures ensuring effective and efficient operations.
• Ensures event details, staffing, and menus are clearly communicated and orchestrated with the utmost efficiency.
• Supports in the preparation, implementation, and compilation of data for strategic sales planning, monthly reports, annual goals, and forecasts; manages and reduces costs and maintains appropriate inventory.
• Supports in the development to build sales and profitability.
• Assists in the ordering of needed supplies and uniforms; monitors inventory and adjusts accordingly.
• Oversees daily banquet shift operation and ensures compliance with all F&B policies, standards, and procedures.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Performs other duties as assigned to support the efficient operation of the department.

Supervisory Responsibilities

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including interviewing, hiring, and training employees.
• Plans, assigns, reviews, and directs work; evaluates and appraises performance; rewards and disciplines employees; addresses complaints and resolves problems.
• Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

Requirements

• Bachelor’s degree in Hospitality or related field required.
• Minimum of three (3) years of career experience in Banquet, Catering, Event Management, or Food and Beverage in the hospitality industry required.
• Minimum of two (2) years of a Supervisory Role or higher in Banquet, Catering, or Event Management in the hospitality industry preferred.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements.

Skills

• Proficiency in Microsoft Office (Word, Excel, and Outlook) preferred.
• Must be able to read, write, and communicate in the English language.
• Strong leadership and people management skills with motivational and collaboration emphasis; communicates change effectively, overcomes resistance, and builds commitment.
• Ability to delegate, multi-task, lead, and prioritize effectively in a dynamic, fast-paced environment with demonstrated organizational and time management skills.
• Must maintain a strict level of confidentiality and act in a manner consistent with all legal and regulatory requirements and in compliance with relevant laws and regulations.
• Must be personable and professional, capable of using caution and discretion in communication.

Licenses, Certifications, and Registrations

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Must obtain and maintain a current Food Handler’s Card.
• Must obtain and maintain a ServSafe certification within 90 days of employment.
• Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.

Physical Requirements / Working Conditions

• Primary work environment includes various areas of the Yuhaaviatam of San Manuel Nation consisting of office settings, casino, resort, and indoor & outdoor event venues.
• Work requires travel to attend meetings, trade shows, and conferences.
• Incumbents may be required to work evening, weekend, and holiday shifts.
• Must be able to work in a fast-paced, high-demand environment.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects and/or move up to 40 pounds occasionally.
• Sedentary work involving sitting some of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities include balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference, and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference, and over the telephone.
• Visual acuity required for preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; and visual inspection of employees, visitors, or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend, and kneel, and enter, exit, and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows, and San Manuel properties.
• Endurance sufficient to sit, walk, and stand for extended periods and maintain efficiency throughout the entire work shift and during extended work hours.
• The employee may be exposed to fumes or airborne particles including secondhand smoke. Reasonable accommodation will be made in compliance with all applicable law.