Assistant Manager

About Us

For over 60 years, we have searched the globe for design inspiration, emerging trends, and time-honored handicrafts, to bring you stylish home décor, quality furniture, thoughtful gifts and one of the largest assortments of international foods, beverages and candy. You won’t find a store and team like this anywhere else! From handpicked finds to heartfelt teamwork, World Market is where uniqueness isn’t just celebrated—it’s what sets us apart.

Our team means the world to us! We value authenticity, empowerment and respect. If you’re looking for a place where you can be yourself, contribute in meaningful ways, and have a little fun while doing it—you’ve found it!

Responsibilities

As an Assistant Manager, you will play a key leadership role in driving sales and profitability, fostering a customer-first selling culture and executing daily business priorities. In partnership with the Store Manager, you will be responsible for leading and developing a high-performance team while maintaining our values, brand, policies, and operational standards. Your primary job responsibilities will include but are not limited to:

• Model and lead a customer-first selling culture by driving engagement, customer loyalty initiatives, visual standards, and brand values
• Analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action
• Consistently exemplify, maintain, and foster the culture and values of World Market
• Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager
• Recruit, develop, and retain a high-performance, customer-focused team that aligns with our company values through training, recognition, and performance management
• Utilize all company tools and training resources to educate and validate team execution of key business functions
• Validate and maintain all Loss Prevention policies and procedures and inventory management initiatives
• Support and maintain a safe work environment through ongoing safety training, awareness, and accountability

The area of responsibility (Customer Experience, Freight Flow, Operations, or Merchandising) will be determined based on business needs along with your experience, skills, and career goals.

Requirements

• Proven leadership experience delivering results, customer experience, and operational results in a fast-paced environment
• Effective communication skills, being open to feedback, and the ability to adapt quickly
• Ability to provide in-the-moment coaching to associates
• Ability to de-escalate store and customer situations effectively
• Ability to plan and prioritize according to the needs of the business
• Strong sense of urgency
• Attention to detail
• Creative problem-solving
• Sound decision-making skills
• Effective delegation skills
• Ability to execute daily priorities efficiently
• Minimum of 2+ years of leadership experience in a fast-paced specialty retail environment preferred
• Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs
• Ability to stand for extended periods, bend, climb ladders, and lift up to 40 lbs. as needed
• Minimum age: 21 years

Benefits

• Flexible scheduling that supports your lifestyle and work-life balance
• Up to 30% shopping discount on our unique finds for you and your designated shopper
• Wellness resources to be and do your best
• Anniversary and recognition programs that celebrate you
• Hands-on training for career growth
• Medical, Dental, and Vision Insurance (for full-time employment on the first of the month following 30 days of continuous employment)
• 401(k) Savings Plan (eligibility after three months of service for full-time and part-time associates)
• Employee Assistance Program
• Life Insurance
• Flexible Spending
• Commuter Benefits