Assistant Manager

About the Role

The Assistant Store Manager supports the Store Manager in delivering financial results, Legendary Customer Experience, Team Member development, and daily store execution in a specialty retail farm and ranch store. This role provides leadership across sales, service, opening and closing routines, front-end execution, compliance, and operational activities. Responsibilities align with the store-volume leadership structure and may transition into Store Operations Manager ownership in designated stores.

Responsibilities

• Maintain regular and predictable attendance; work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, team member coaching, and accountability for execution.
• Use A+ Coaching routines to develop team members, improve selling behaviors, and reinforce consistent operating standards.
• Assist the Store Manager with overall store operations, including driving sales and profit, planning and prioritizing work, delegating daily tasks, and reviewing and completing ACT missions.
• Support customer loyalty, selling skills, monthly training, and a culture of product knowledge across the store.
• Support hiring efforts, recruiting, team member training, continuous learning, coaching, and application of policies and procedures.
• Perform opening and closing procedures, including store routines, cash handling oversight, and transport of bank deposits.
• Resolve customer complaints and issues to ensure a positive shopping experience that differentiates Tractor Supply from the competition.
• Champion Legendary Customer Experience and support execution of GURA and Leading with Legendary behaviors.
• Support Sales Team F2F process execution on evenings and weekends, as assigned.
• Support assembly planning and prioritization, store meetings, community events, and order store supplies as assigned.
• Complete BOPIS/BODFS reconciliation when the Receiver is not scheduled.
• Lead freight movement and support merchandising initiatives, feed management, inventory control, and recovery as assigned under the store operating model.
• Adhere to loss prevention, safety, and security standards and respond to alarm calls as needed.
• Operate cash register/computer, forklift, and baler and assist customers with loading purchases.
• Complete all documentation associated with job duties accurately and timely.
• Obtain license or certifications as needed by the business.
• Perform other duties as assigned.

Requirements

• Previous retail leadership experience is required.
• Farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• Must be 18 years of age or older and possess a valid driver’s license.
• High school diploma or equivalent is required; Bachelor’s degree in Business Administration or related field is preferred.
• Must be able to read, write, and count accurately.

Preferred Skills

• Ability to perform and execute principal responsibilities of team members.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

• Generally works inside with moderate noise; indoor floors and outdoor lots are hard surfaces (concrete, asphalt).
• Lighting and temperature are adequate.
• Ability to work outdoors in adverse weather conditions.
• Work shifts vary but generally are no less than 4 hours and may exceed 10 hours.

Physical Requirements

• Non-sedentary position requiring physical and mental stamina to move throughout the store and outdoor areas quickly and safely.
• Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
• Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper MHE (e.g., pallet jack, forklift).
• Ability to occasionally lift or reach merchandise overhead.
• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders for up to 12 hours.
• Ability to move throughout the store for an entire shift.
• Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
• Ability to operate and use all equipment necessary to run a store (e.g., dolly, handtruck, forklift, baler, computer, cash register). Forklift and baler requirements do not apply if under the age of 18.
• Ability to constantly operate store equipment such as computer and cash register.
• Ability to read, write, and count accurately to complete all documentation.
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
• Ability to process information/merchandise through the point-of-sale system.
• Ability to handle and be in contact with birds/poultry.
• Ability to successfully complete training and certification to dispense propane (does not apply if under the age of 18).
• Ability to travel as required in support of district needs.
• Ability to drive or operate a vehicle for business needs.

Benefits

Tractor Supply offers a comprehensive and accessible total reward package for all full-time and part-time team members. Part-time new hires gain eligibility for benefits by averaging at least 15 hours per week during their 90-day lookback period. Benefits include:

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Family planning resources such as adoption and surrogacy assistance.