Assistant Manager

About the Role

Assistant Team Leaders are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. This role involves building and inspiring high-performing teams, managing payroll, training staff, executing visual presentation standards, and upholding The Paper Store’s mission, standards, and policies. The Assistant Team Leader reports directly to the Store Team Leader.

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach and delivering world-class service:
  • Greet and welcome every customer warmly and with enthusiasm
  • Understand customer needs by asking open-ended questions
  • Explain product features and benefits in relation to customer needs
  • Suggest additional items to build sales using effective selling techniques
  • Thank customers sincerely and invite them to return
• Be a TPS Brand Ambassador:
  • Build customer loyalty through friendly, attentive, and respectful interactions
  • Inspire and motivate the team daily with positive feedback and recognition programs
  • Contribute to a positive work environment by modeling ethical behavior and fostering open communication
  • Assume all Store Team Leader responsibilities in their absence
• Demonstrate leadership and decision-making in the best interest of customers, the team, and the business
• Commit to training and development using all available resources
• Cross-train associates, key holders, and department managers in all store areas to build bench strength and succession plans
• Train and coach associates in visual/merchandising standards, operational tasks, and G.U.E.S.T. service behaviors
• Drive sales and customer loyalty through:
  • Effective sales and service leadership
  • The Hallmark Crown Rewards Program
  • TPS Customer Capture
  • Store events
• Perform ear piercings (after comprehensive training) in select locations, ensuring a safe and sanitary experience per state, federal, and CDC guidelines
• Utilize company performance management tools to develop team members (evaluations, feedback, and motivation)
• Build positive working relationships with the Store Team Leader, District Manager, merchandisers, and corporate partners
• Resolve conflicts, problem-solve, and facilitate complex conversations with honesty and respect
• Manage supply and payroll budgets on a weekly/monthly basis
• Perform management functions, including opening/closing the store, POS management, sales floor coordination, and break scheduling
• Complete all assigned tasks within the given time frame
• Assist the Store Team Leader in achieving hiring goals and maintaining adequate staffing levels
• Fill open positions within 30 days through active networking and recruiting
• Ensure compliance with all company policies, procedures, and expectations

Requirements

• Previous experience in specialty retail management preferred
• Ability to adapt to and lead change
• Ability to create a team environment through positive leadership
• Flexible schedule, including nights, weekends, and holidays
• Resourcefulness, strategic thinking, and team-building skills
• Ability to multitask while remaining attentive to customers
• Proficiency in Microsoft Office and POS systems
• Ability to work autonomously with strong attention to detail
• Mobility on the sales floor and/or stock room for extended periods
• Ability to lift and mobilize medium to large items up to 50 lbs. using appropriate safety techniques
• Professional presentation in attire, demeanor, appearance, and compliance with company dress code

Pay

This range reflects what the company reasonably expects to pay for this position at this location at the time of posting.