Assistant Manager

Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people-first environment, and an opportunity to work alongside dedicated associates who share a passion for providing exceptional experience and service to our rural communities. When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve.

Benefits

• 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
• Healthcare plans to support your needs
• Virtual doctor visits
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
• 15% Associate Discount
• Dave Ramsey’s SmartDollar Program
• Associate Assistance Program
• RK Cares Associate Hardship Program
• 24/7 Chaplaincy Services

Responsibilities

• Oversee various responsibilities, including inventory management, associate leadership, and customer engagement
• Foster a positive and inclusive work environment that promotes teamwork, professionalism, and continuous improvement
• Oversee inventory management, stock replenishment, and merchandise displays to optimize sales and customer satisfaction
• Make impactful decisions related to hiring, coaching, performance management, and terminations for associates under your leadership
• Conduct comprehensive performance reviews for associates reporting to you, identifying areas for development and recognition
• Define expectations for associates and hold them accountable for their roles, fostering a culture of accountability
• Champion exceptional customer service by engaging with customers, addressing inquiries, resolving issues, and enhancing their shopping experience
• Coach and train associates on the customer engagement model, contributing to a high-performing team that consistently delivers exceptional customer experiences
• Address any negative customer experiences by defusing situations and empowering your team to resolve issues effectively
• Regularly update the Store Manager about departmental performance, associate progress, operational efficiencies, and customer feedback
• Ensure that the store operates in accordance with safety regulations, company policies, and industry standards
• Ensure that all operational procedures and processes align with company policies, standards, and legal regulations
• Help drive company initiatives, such as the customer engagement model, RK Visa Card, RK Plus Protection Plan (RKPPP), etc.
• Supervise the appropriate procedures for disposing of firearms in all gun transactions when designated
• Conduct regular audits to assess compliance in areas such as sales transactions, cash handling, inventory management, firearm audits, and security protocols
• Analyze shrinkage data, identify trends, and implement measures to minimize loss and improve operational efficiency
• Demonstrate autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store
• Participate in cross-training for flexibility in various departments and responsibilities
• Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively
• Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement
• Perform other duties as assigned

Supervisory Responsibilities: Yes

Requirements

• At least 2 years of retail experience or equivalent combination of experience and education
• Proven track record of success and a desire to take on increasing levels of responsibility and leadership
• Ability to provide clear direction, set performance expectations, and motivate team members to deliver high-quality results
• Demonstrated ability to mentor, coach, and develop associates, fostering a positive and collaborative work environment
• Excellent verbal and written communication skills to convey ideas, instructions, and information clearly and concisely
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses
• Strong interpersonal skills to build rapport, foster relationships, and collaborate effectively
• Strong orientation toward process-driven approaches, demonstrated through previous experience and accomplishment
• Proven ability to analyze and optimize complex processes to achieve operational excellence
• Contribute to the decision-making process by actively participating in discussions, providing insightful input, and challenging ideas constructively
• Demonstrated experience making sound decisions in a professional context
• Comfortable navigating computer systems and software to assist customers or manage activities
• Demonstrated ability to prioritize activities, meet deadlines, and maintain a high level of attention to detail
• Proven track record of consistently producing error-free work and meeting quality standards
• Demonstrated experience applying a flexible mindset that allows for the successful navigation of ambiguity and uncertainty
• Strong resilience and adaptability to maintain a positive attitude in the face of adversity and setbacks
• Proficiency with Microsoft Office Suite or related software
• Flexibility with hours: ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, nights, and weekends as business dictates
• Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements

Physical Requirements

• Ability to maintain a seated or standing position for extended durations
• Ability to operate machinery such as a forklift, pallet jack, handheld inventory device, and other retail equipment
• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently
• Able to navigate and access all facilities
• Skill to effectively communicate verbally with others, both in-person and via electronic devices
• Close vision for computer-related tasks

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Schedule

50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, nights, and weekends as business dictates.