Assistant Manager

About the role

The Assistant Manager role at Planet Fitness is a full-time position that assists the club manager in overseeing club operations to ensure an exceptional "Judgement Free" member experience. Key responsibilities include leading team members, resolving employee concerns, managing inventory, and supporting the Club Manager with hiring and onboarding new team members.

Responsibilities

• Lead team members to complete assigned tasks in a safe and efficient manner.
• Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
• Aid in resolving employee concerns.
• Provide backup staffing support as needed.
• Manage inventory system for cleaning supplies.
• Order club supplies and retail products.
• Track KPI to identify areas of strength and opportunity; game plan with the Club Manager.
• Support the Club Manager with hiring and onboarding new team members.
• Assess and assist in emergency situations.

Qualifications

• 9-12 months of experience in a customer service environment.
• 9-12 months of experience supervising and leading teams.
• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided by Planet Fitness).
• Basic computer proficiency.

Physical Demands

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.