Assistant Manager

About the role

The Assistant Manager plays a critical leadership role in running a high-performing Pet Care Center. You support the General Manager, lead partners, care for pets, and deliver exceptional customer experiences.

Responsibilities

• Pet First: Uphold Petco’s animal care standards, ensuring the health, safety, and proper handling of all animals.
• Foster the Fun: Lead, motivate, and engage store partners to deliver outstanding service and build customer loyalty.
• Let’s Go!: Support daily store operations to ensure smooth workflow and execution, drive sales, service, and operational goals, monitor store performance metrics, and assist with inventory control, merchandising execution, and promotional events.

Qualifications

• 2+ years of retail experience, including supervisory or management experience.
• Proven ability to lead, coach, and motivate a team.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• Proficiency with point-of-sale systems and Microsoft Office applications.
• Passion for animals and knowledge of pet care strongly preferred.

Essential Functions & Work Environment

• Primarily performed in a Pet Care Center retail environment.
• Expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets.
• Majority of work is conducted indoors; occasional duties may require leaving the Pet Care Center for tasks such as bank deposits, merchandise transport, or community events.
• Requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
• Able to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.
• Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

What You Bring

• Experience & Skills: 2+ years of retail experience, including supervisory or management experience; proven ability to lead, coach, and motivate a team; strong problem-solving and decision-making skills; excellent communication and interpersonal skills; proficiency with point-of-sale systems and Microsoft Office applications; passion for animals and knowledge of pet care strongly preferred.

Benefits

• See Petco Total Rewards for details on health and financial benefits, 401K, incentives, and PTO.

Equal Opportunity Employer

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.