Assistant Manager

About the role

We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years. From their favorite meals and toys, to trusted supplies and expert support, we're here to help. We believe in the universal truths of pet parenthood and are here for it every step of the way.

Responsibilities

• Pet First – Protect & Empower. Uphold Petco's animal care standards, ensuring the health, safety, and proper handling of all animals.
• Foster the Fun – Connect & Bond. Lead, motivate, and engage store partners to deliver outstanding service and build customer loyalty.
• Let’s Go! – Own & Commit. Support daily store operations to ensure smooth workflow and execution, drive sales, service, and operational goals, monitor store performance metrics, and assist with inventory control, merchandising execution, and promotional events.
• Resolve escalated customer concerns quickly and professionally.

Key Responsibilities

• People Leadership: Serve as a role model for Petco values, behaviors, and service standards. Coach partners to strengthen selling skills, pet care knowledge, and customer engagement. Support a positive, inclusive, and collaborative team culture. Assist with performance management and accountability.
• Business & Operations: Execute merchandising standards and ensure accurate inventory levels. Support labor efficiency, task prioritization, and operational routines. Ensure compliance with all company policies, procedures, and safety standards. Assist with additional duties as needed to support business needs.

Qualifications

• Experience & Skills: 2+ years of retail experience, including supervisory or management experience. Proven ability to lead, coach, and motivate a team. Strong problem-solving and decision-making skills. Excellent communication and interpersonal skills. Proficiency with point-of-sale systems and Microsoft Office applications. Passion for animals and knowledge of pet care strongly preferred.

Essential Functions & Work Environment

• This role is primarily performed in a Pet Care Center retail environment. The Assistant Manager is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets.
• Majority of work is conducted indoors; however, occasional duties may require leaving the Pet Care Center for tasks such as bank deposits, merchandise transport, or community events.
• The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting. Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions. Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays. This is a full-time position.

Pay and Benefits

The salary range for this role is $25.50 - $39.50 per hour or as a salary, depending on location and qualifications. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO, please see here.

Equal Opportunity Employer

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.