Assistant Manager

About the role

The Assistant Manager plays a critical leadership role in bringing Petco’s purpose to life. You support the General Manager in running a high-performing Pet Care Center, leading partners, caring for pets, and delivering exceptional customer experiences.

Responsibilities

Pet First:

• Uphold Petco’s animal care standards, ensuring the health, safety, and proper handling of all animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners.
• Act with integrity and care in every decision that impacts pets and their families.

  Foster the Fun:

  • Lead, motivate, and engage store partners to deliver outstanding service and build customer loyalty.
  • Support hiring, onboarding, training, and ongoing development of store partners.
  • Provide timely coaching, feedback, and recognition to strengthen performance and engagement.
  • Maintain a clean, organized, and visually appealing store that reflects Petco’s brand and values.

  Let’s Go!

  • Support daily store operations to ensure smooth workflow and execution.
  • Drive sales, service, and operational goals by leading from the floor.
  • Monitor store performance metrics and share results and insights with the General Manager.
  • Assist with inventory control, merchandising execution, and promotional events.
  • Step into leadership responsibilities and decision-making in the absence of the General Manager.
  • Resolve escalated customer concerns quickly and professionally.

  Qualifications

  • 2+ years of retail experience, including supervisory or management experience.
  • Proven ability to lead, coach, and motivate a team.
  • Strong problem-solving and decision-making skills.
  • Excellent communication and interpersonal skills.
  • Proficiency with point-of-sale systems and Microsoft Office applications.
  • Passion for animals and knowledge of pet care strongly preferred.

  Essential Functions & Work Environment

  • This role is primarily performed in a Pet Care Center retail environment.
  • The Assistant Manager is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets.
  • Majority of work is conducted indoors; however, occasional duties may require leaving the Pet Care Center for tasks such as bank deposits, merchandise transport, or community events.
  • The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting.
  • Able to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
  • Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions.
  • Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
  • Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
  • This is a full-time position. Eligibility for full-time status is based on average hours worked, as defined by company policy and applicable law.
  • A limited amount of travel may be required for training, meetings, or community engagement.