Assistant Manager

About the role

The Assistant Operations Manager supports the Operations Manager in achieving financial performance and revenue growth for their assigned location(s). This role involves leveraging knowledge of dental services in the local market and ensuring the PDS Operational Model (Perfect Patient Experience, or PPE) is executed to gain Patients for Life (PFL). The Assistant Manager provides leadership and guidance in the Operations Manager's absence and supervises front office team members while driving PDS’s mission and culture.

Responsibilities

• Models company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
• Acts as manager of the supported practice in the Operations Manager's absence.
• Plans and prepares work schedules and assigns team members to specific duties.
• Works with team members to develop successful patient communication skills and facilitate learning.
• Creates team focus on executing the Owner Dentists' Clinical Culture to support the PPE.
• Assists in driving year-over-year revenue and profit growth.
• Ensures adherence to cash management and accounting protocols.
• Provides feedback on tactics that improve financial and patient outcomes for organizational benefit.
• Ensures the office follows PDS standards for facility cleanliness and maintenance.
• Leads and participates in daily huddles and other required meetings.
• Demonstrates stewardship of the PDS Brand, making decisions consistent with the PDS Brand framework.
• Serves as a Subject Matter Expert in executing PDS’ processes, systems, and tools while contributing to their improvement.
• Acts as a catalyst for the Perfect Patient Experience and HC Handoff to gain Patients for Life.
• Supports clinicians' education and referrals regarding the Mouth-Body Connection.
• Maintains a professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully.
• Ensures compliance with company policies, as well as state, federal, and other regulatory bodies.
• Performs other duties and responsibilities as assigned.

Qualifications

• High School Diploma or general education degree (GED).
• Preferred prior coursework or on-the-job training in dentistry, insurance, or business.

Skills

• Results Oriented: Energetic self-starter; sets realistic goals; meets commitments; persistent; prioritizes daily to achieve results.
• Effective Team Builder: Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer; promotes learning; effective assessor of talent; consistent.
• Patient Advocate: Flexible and adaptive; empathetic; passionate; ethical.
• Process Focused Operator: Data-driven decision-maker; detailed; organized and structured; comprehensive knowledge of operational processes; computer proficient.
• Financial Acumen: Understands profit drivers; utilizes metrics to manage; builds financial understanding of team members and clinicians; understands local market drivers and competition.
• Influencer: Active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to individual needs; recognizes and celebrates improvement to sustain change.
• Self-motivated, reliable individual capable of working independently as well as part of a team.
• Ability to multi-task effectively without compromising work quality.
• Excellent interpersonal, oral, and written communication skills.
• Ability to handle and maintain extreme confidentiality of team member records, patient records, and compensation information.
• Organized, detail-oriented individual able to work in a fast-paced environment.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• Tuition reimbursement.
• 401K.
• Paid time to volunteer in your local community.

Pay

$31.00 - $38.50 per hour.