Assistant Manager

About the role

The Assistant Store Manager is knowledgeable of all aspects of the store and assumes full responsibility of the store in the absence of the Store Manager. Duties and responsibilities are generally the same as those of the Store Manager. The Assistant Manager is essentially training to become a Store Manager and directly supervises associates in the store.

Responsibilities

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints in a professional manner.
• Monitor sales activities to ensure customers receive satisfactory service and quality goods.
• Assign employees to specific duties and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing services for customers.
• Inventory stock and reorder when inventory drops to a specified level; keep records of purchases, sales, and requisitions.
• Enforce safety, health, and security rules.
• Examine products purchased for resale or received for storage to assess condition.
• Hire, train, and evaluate personnel; promote or fire workers when appropriate.
• Perform work activities of subordinates, such as cleaning and organizing shelves, displays, and selling merchandise.
• Establish and implement departmental policies, goals, objectives, and procedures.
• Instruct staff on handling difficult and complicated sales.
• Formulate pricing policies for merchandise according to profitability requirements.
• Estimate consumer demand and determine types and amounts of goods to be sold.
• Examine merchandise to ensure correct pricing, display, and functionality as advertised.
• Plan and prepare work schedules; keep records of employees' work schedules and time cards.
• Review inventory and sales records to prepare reports for management and budget departments.
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
• Perform specific tasks as assigned by the store manager.
• Plan budgets and authorize payments and merchandise returns.
• Abide by all city, county, state, and federal regulations; stay familiar with all memos.
• Operate shift within company guidelines to achieve sales and profits.
• Assist store manager in measuring and evaluating employees, taking corrective action when necessary.
• Assist in recruiting, hiring, training, demoting, and terminating employees.
• Assist in assessing employees to build and maintain the business.
• Ensure employees know, understand, and follow company policies and procedures.
• Achieve productivity through example and leadership.
• Achieve sales and profit objectives through goal setting and planning.
• Control store expenses and maintain company property.
• Develop and maintain effective store operations through necessary records.
• Maintain timely two-way communication and effective work schedules.
• Develop a favorable customer image through cleanliness, attractiveness, and employee conduct.
• Provide supervision to reduce loss due to theft.
• Maintain up-to-date knowledge of local competition.
• Effectively handle customer complaints.
• Display in-store merchandise to maximize profits.
• Record all hours worked, sales, markups, markdowns, spoilage, and store use of merchandise accurately.
• Organize, calculate, and enter daily sales information in the absence of the store manager.
• Close out payroll accurately to ensure employees are paid correctly and on time.
• Prepare end-of-week and end-of-year reports timely and accurately in the absence of the store manager.
• Advise store manager of personnel situations or policy violations affecting store operations.
• Maintain warning notices to reflect continuous performance records of employees.
• Train all new employees on each shift.
• Share responsibility for controlling store inventory.
• Notify store manager immediately if the bank deposit is not made daily.
• Maintain a low cash drawer and utilize the safe as instructed.
• Complete shift-checkout report at appropriate times.
• Enforce correct vendor check-in procedures within company guidelines.
• Keep safe locked at all times.
• Maintain coolers, shelves, and displays by keeping them full and fronted.
• Clean and maintain store equipment.
• Prepare and maintain perishable foods according to company standards.
• Order and maintain merchandise to prevent out-of-stocks.
• Build and maintain sellable displays.
• Clean the parking lot and grounds surrounding the store.
• Perform other tasks as assigned, including sweeping and mopping floors, dusting shelves, lifting and carrying trash, and unloading stock trucks.

Qualifications

• High School Graduate or General Education Degree (GED).
• No prior experience necessary.

Skills & Abilities

• Accountability: Ability to accept responsibility and account for actions.
• Accuracy: Ability to perform work accurately and thoroughly.
• Assertiveness: Ability to act in a self-confident manner to facilitate work completion.
• Communication (Oral & Written): Ability to communicate effectively with others.
• Customer Oriented: Ability to take care of customers' needs while following company procedures.
• Decision Making: Ability to make critical decisions while following company procedures.
• Detail Oriented: Ability to pay attention to minute details.
• Energetic & Enthusiastic: Ability to work at a sustained pace and bring energy to tasks.
• Goal Oriented: Ability to focus on and obtain pre-determined results.
• Honesty/Integrity: Ability to be truthful and credible in the workplace.
• Initiative: Ability to make decisions or take actions to solve problems or reach goals.
• Leadership: Ability to influence others effectively and make responsible decisions.
• Management Skills: Ability to organize and direct oneself and supervise others.
• Motivation: Ability to inspire oneself and others to reach goals.
• Organized: Ability to follow a systematic method of performing tasks.
• Patience: Ability to act calmly under stress.
• Problem Solving: Ability to find solutions or deal proactively with work-related problems.
• Relationship Building: Ability to build effective relationships with customers and co-workers.
• Reliability: Dependable and trustworthy.
• Responsible: Ability to be held accountable for conduct.
• Self-Motivated: Ability to perform tasks to the best of one's ability using internal drive.
• Team Builder: Ability to convince a group to work toward a goal.
• Time Management: Ability to organize and complete work within deadlines.

Computer Skills: Proficiency in Microsoft Office and general computer knowledge.

Other Requirements: Must have access to a phone at all times and be able to complete basic math calculations.

Physical Demands

• Standing: Frequently
• Walking: Frequently
• Sitting: Frequently
• Handling/Fingering: Frequently
• Reach Outward: Frequently
• Reach Above Shoulder: Frequently
• Climbing: Occasionally
• Crawling: Occasionally
• Squat or Kneel: Frequently
• Bending: Frequently

• Lifting/Carrying:
  • 10 lbs or less: Constantly
  • 11-20 lbs: Frequently
  • 21-50 lbs: Frequently
  • 51-100 lbs: Frequently
  • Over 100 lbs: Occasionally
• Pushing/Pulling:
  • 12 lbs or less: Frequently
  • 13-25 lbs: Frequently
  • 26-40 lbs: Frequently
  • 41-100 lbs: Occasionally

Other Physical Requirements:

• Vision (Near, Distance, Color, Peripheral, Depth Perception)
• Sense of Sound (Must hear emergency sounds, intercom, fan motors, etc.)
• Ability to wear Personal Protective Equipment (PPE) such as back belts when lifting heavy objects.

Work Environment

Grocery store setting.