Assistant Manager

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to modern, confident, and effortless style for work, everyday, or special occasions. Since 1980, Express has ensured customers look and feel their best. The company operates over 400 retail and outlet stores in the United States and Puerto Rico, along with the express.com online store and the Express mobile app.

About the role

The Assistant Manager supports the Store Manager in supervising store operations, including recruiting, management, training, and sales functions. This role drives productivity, ensures policy compliance, and creates a great in-store shopping experience for customers at the Gilroy Premium store.

Responsibilities

• Assist in developing, inspiring, and retaining top talent while maintaining a positive work environment that encourages high store morale and teamwork.
• Coach, teach, and train Sales Associates for effective job performance.
• Partner with the Store Manager to identify high-performing Sales Associates and support their growth.
• May assist in the hiring process for Sales Associates by participating in interviews and providing feedback.
• Support the Store Manager in analyzing business performance and executing clear action plans to optimize results.
• Oversee daily store operations, including sales floor coverage, merchandise flow (shipment, replenishment, omnichannel operations), and adherence to company policies.
• Manage the execution of store strategy to achieve performance goals, including merchandising, operations, loyalty programs, and other initiatives.
• Lead by example in proactive customer engagement to exceed expectations, greet and assist customers, and resolve complaints.
• Act as the customer experience leader, creating action plans to improve performance and maintain visual standards.
• Perform other essential functions as directed by the supervisor.

Requirements

• High School diploma or equivalent.
• 1–3 years of relevant job experience.
• Proficient in using technology (e.g., iPad, registers).
• Strong customer service skills.
• Must meet availability criteria, including nights, weekends, and non-business hours.
• Must meet physical requirements of the role.

Qualifications

• Previous retail experience preferred.
• Proven ability to drive sales results.
• Strong communication skills.
• Minimum of two years of relevant experience.
• Prior sales management experience.

Benefits

PHOENIX offers a range of benefits for full-time associates, including:

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

For part-time associates:

• Access to individual insurance coverage (major medical, dental, vision, supplemental, life) through LIG Solutions.
• Eligibility for paid sick leave, public health emergency leave, and participation in 401(k) and Roth 401(k) with Company match.
• Merchandise discount, Learn & Earn incentive program, and voluntary benefits through YouDecide.

Pay

Pay Range: $21.20 – $31.25 per hour. Actual compensation depends on factors including work location, education, relevant skills, and experience.