Assistant Manager

About the role

An Assistant Manager supports the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients' needs are met.

Responsibilities

• Supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients’ needs are met.
• Works on the sales floor and assists the Opticians with sales and troubleshooting and helps resolve customer service issues.
• Solves customer service issues/complaints regarding products and/or services; issues refunds to patients;
• Signs off on spectacle remakes;
• Maintains patient flow (appointments and walk-ins), ensuring on-time practice performance;
• Monitors associates break times, ensuring everyone receives breaks as required by law and company policy;
• Participates in interviewing and selection of new practice employees;
• Participates in employee disciplinary actions if necessary;
• Documents any employee relations issues, escalates to Practice Manager or HR as appropriate;
• Resolves conflict between associates, escalates to Practice Manager or HR as appropriate.

Requirements

• High school diploma or equivalent
• ABO Certification preferred but not necessary
• Extensive optical experience required
• Experience with customer service and/or sales
• Management experience preferred

Physical Demands

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.