Assistant Manager

About the role

An Assistant Manager supports the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensure AEG policies and procedures are followed, enforce standards, and meet patients' needs.

Responsibilities

• Supervise all practice employees
• Ensure AEG policies and procedures are followed
• Enforce standards
• Meet patients' needs
• Works on the sales floor assisting Opticians with sales and troubleshooting
• Assists in resolving customer service issues, issuing refunds to patients
• Signs off on spectacle remakes
• Maintains patient flow, ensuring on-time practice performance
• Monitors associate break times, ensuring breaks are taken according to law and company policy
• Interviews and selects new practice employees
• Participates in disciplinary actions if necessary
• Documents and escalates employee relations issues
• Resolves conflicts between associates
• Organizes and leads staff meetings
• Provides ongoing feedback to employees
• Facilitates training for new team members
• Demonstrates cost awareness and suggests improvements
• Maintains associates' opening and closing duties, ensuring store cleanliness, organization, and stock
• Participates in annual store inventory
• Performs other duties as assigned by the Practice Manager

Requirements

• High school diploma or equivalent
• ABO Certification preferred but not necessary
• Extensive optical experience required
• Experience with customer service and/or sales
• Management experience preferred

Qualifications

• Excellent interpersonal and customer service skills
• Computer literacy and data entry abilities
• Ability to read and understand basic financial statements
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Strong analytical and problem-solving skills
• Strong conflict resolution skills
• Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hours a day