Assistant Manager

About the role

An Assistant Manager at Marlborough, Massachusetts supports the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients' needs are met.

Responsibilities

• Supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients’ needs are met.
• Works on the sales floor and assists the Opticians with sales and troubleshooting and helps resolve customer service issues.
• Solves customer service issues/complaints regarding products and/or services; issues refunds to patients.
• Signs off on spectacle remakes.
• Maintains patient flow (appointments and walk-ins), ensuring on-time practice performance.
• Monitors associates break times, ensuring everyone receives breaks as required by law and company policy.
• Participates in interviewing and selection of new practice employees.
• Participates in employee disciplinary actions if necessary.
• Documents any employee relations issues, escalates to Practice Manager or HR as appropriate.
• Resolves conflict between associates, escalates to Practice Manager or HR as appropriate.
• Together with Practice Manager, organizes and leads staff meetings.
• Provides ongoing feedback to employees.
• Facilitates training for new team members.
• Demonstrates cost awareness and makes suggestions on improving store's efficiency.
• Maintains associates opening and closing duties, ensuring store is clean, organized, and well-stocked.
• Participates in store inventory once a year, or as necessary.
• Performs other duties as assigned by the Practice Manager.

Requirements

• High school diploma or equivalent.
• ABO Certification preferred but not necessary.
• Extensive optical experience required.
• Experience with customer service and/or sales preferred.
• Management experience preferred.

Knowledge, Skills, Abilities, And Other Characteristics

• Excellent interpersonal and customer service skills.
• Computer literacy and data entry.
• Reads and understands basic financial statements.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Strong analytical and problem-solving skills.
• Strong conflict resolution skills.
• Able to lift up to 30 lbs, bend, kneel, and stand up to 8 hours a day.

Benefits

• 401(k) with Match.
• Medical/Dental/Life/STD/LTD Vision Service Plan.
• Employee Vision Discount Program.
• HSA/FSA.
• TOP.
• Paid Holidays.

Physical Demands

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.