Assistant Manager, Alhambra & Special Orders

About the role

The Assistant Manager, Alhambra and Special Orders is a role seeking a candidate with 3+ years of experience in luxury marketing, merchandising, or retail. The ideal candidate should have a Bachelor's degree and advanced technical skills including proficiency in Microsoft Excel (VLOOKUP, Pivot Tables) and a strong working knowledge of Power BI or similar data visualization tools. Strong organizational skills and a "service-oriented" mindset for boutique support are also required.

Responsibilities

• Provide logistical and operational support for Alhambra novelty launches, including the preparation of internal training tools, allocation with supply partners, and post-launch quantitative and qualitative data collection.
• Manage the day-to-day operations for range and novelty creations. Support the Product Manager in managing boutique inquiries, rare material support with Retail, and Special Orders.
• Generate and distribute weekly sales performance summaries for the Alhambra collection. Conduct ad-hoc studies on sales trends and client behavior to support monthly animation plans.
• Prepare presentations and reports with product novelty and range trend performance insights for monthly HQ calls. Partner on Alhambra insights for boutique level dashboards that connect qualitative feedback with data-driven trends.
• Oversee special order operations and serve as the lead for training and systems transition from Varuna to PEGA.
• Liaise closely with the Supply Chain team on the allocation and monitoring of Alhambra rare materials, ensuring transparent communication with HQ counterparts and regional leadership.

Qualifications

The ideal candidate will be comfortable with analysis and advanced systems, training and transmission, and supporting the operational needs for the special order service platform leveraged by the Retail network.

Benefits

Richemont offers a generous compensation and benefits package for eligible employees. Core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Pay

$80,000 - $90,000 (Annual)

Schedule

N/A