Assistant Manager 6688 Springfield

About the role

The Assistant Manager is responsible for overseeing day-to-day operations, managing teams, and ensuring compliance with brand standards and company policies.

Responsibilities

• Provides supervision and supports the direction planning of associates daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores.
• Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc.
• Acts as main point of contact to resolve customer issues and concerns.
• Analyzes store trends and can anticipate customer demands.
• Engages, trains and develops their teams to achieve positive results.
• Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required.
• Identifies strengths as well as opportunities for each associate and addresses them through coaching or counseling.
• Holds team accountable to Company policies and expectations.
• Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information.
• Builds strong working relationships with Store Manager peers.
• Maintains consistent and timely communication with AM/DM.
• Fosters an environment of diversity, inclusion and belonging.
• Ensures execution of all company processes through training, management, analysis and continuous improvement.
• Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS).
• Manages inventory through ordering and shipment processing.
• Schedules payroll hours to the needs of the business.
• Ensures all store opening and closing procedures are performed correctly.
• Timely and accurately follows through with Company directives, assignments, and projects.
• Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced.
• Protects company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc.
• Analyzes and utilizes all available reporting, tools, and technology.
• Ensures stores are compliant with all HAZMAT training and execution.

Requirements

• High School Diploma or equivalent
• Must be 18 years of age or older
• Minimum 3+ years retail sales/customer service experience preferred
• At least 1+ year(s) prior management experience preferred
• Ability to lead or support a team of associates to meet business objectives
• Can effectively communicate with team and management
• Must have scheduling availability to meet the needs of the business
• Cosmetology license desirable, but not required

Competencies

• Passionate Learner
• Desire to grow and learn
• Able to adjust to multiple demands and respond to new circumstances and ambiguous situations
• Able to build competent, diverse teams by hiring, developing, motivating and coaching talent and preparing for future success
• Able to express information in a candid, straight-forward way, creating an engaging and inviting, open environment
• Able to develop and engage with all associates, at all levels, and across different functions/segments within the Company
• Understands the importance of inclusion
• Customer Focused Partner
• Able to drive and deliver plans, hold self and team accountable to a high standard to deliver objectives
• Able to lead and motivate team and demonstrate GRIT with a determination to succeed
• Able to demonstrate vision and broad perspective to drive business performance
• Able to execute and adapt plans, follow through on commitments and keep up with the pace of the business
• Able to innovate
• Able to analyze information and objectively evaluate alternatives to make sound decisions