Assistant Manager #6400

About the Role

The Assistant Manager partners with the General Manager to assist in managing the overall operations of the store, including accounting, marketing, customer service, human resources, and food service. They manage, assist, and direct the store team in their duties as required by company policy and procedures.

Responsibilities

• Proficient in customer service, management, and food service responsibilities and is hands-on in daily operations.
• Partners with the FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of the store team.
• Assists in educating the store team on policies and communications.
• Assists the General Manager in addressing store issues to assure effective and long-term problem resolution.
• Handles merchandising and ensures adequate inventory levels (evaluate displays, pricing, promotional signage, out-of-stocks).
• Practices and promotes the FiveStar treatment (friendly atmosphere, meeting customer needs, suggestive selling).
• Assists in ensuring inventory control methods are in place, equipment is in good condition, adequate staffing, following labor budget, completing accounting and paperwork tasks timely, and adhering to safety and robbery prevention guidelines.
• Assists in oversight of food operations, evaluating the appearance of food service areas, food quality, tracking, promotions, signage, and following food service guidelines.
• Responsible for store operations in the absence of the General Manager.
• Learns and understands P&L statements.

Requirements

• High School Diploma, GED, or equivalent experience.
• 1+ years of retail management experience and/or equivalent education.
• Valid driver’s license.
• Must be at least 18 years old.
• Professional appearance and a positive attitude.
• Team player, customer-focused, honest, hardworking, and excellent attendance.
• Basic computer skills.

Physical Requirements

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.