Assistant Manager - 2nd

About the Role

The Assistant Manager assists the Store Manager in managing all day-to-day store operations while ensuring compliance with established company policies and procedures. Provides leadership, guidance, and training to store staff under the direction of the Store Manager. In the absence of the Store Manager, assumes total responsibility for all store operations and strives to meet and exceed sales, service, and operational objectives.

Responsibilities

• Ensure the safety and welfare of employees and customers.
• Create, establish, and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards; provide service training and leadership to staff.
• Manage customer issues with urgency and to customer satisfaction.
• Oversee all POS terminal transactions in accordance with policy and procedure, including sales, discounts, refunds, loyalty programs, and open/closing procedures.
• Inventory control responsibilities:
  • Adhere to shipping and receiving policies and procedures.
  • Manage price changes, markdowns, and damaged merchandise.
  • Conduct physical inventory.
• Sales floor merchandising and visual presentation:
  • Ensure proper merchandise placement and sales floor maintenance.
  • Oversee housekeeping and promotional event directions, materials, and signage.
• Payroll control responsibilities:
  • Manage scheduling and payroll budget compliance.
  • Monitor time and attendance.
• Training and development of direct reports:
  • Utilize available training tools.
  • Reinforce operational standards consistently.
• Loss prevention responsibilities, including adherence to policies and procedures for protecting and controlling company assets.
• Develop a complete understanding of managing all day-to-day operations.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal skills for customer and employee interactions.
• Strong visual merchandising skills.
• Working knowledge of footwear, accessories, and shoe care.
• Basic mathematical skills.
• Knowledge of corporate and store operations policies and procedures.
• A complete understanding of store presentation standards and visual merchandising.

Benefits

Benefits information is available at https://rackroomshoes.hrbenefits.net/.

Pay

$17.91 - $25.08 per hour.

About the Company

Rack Room Shoes is a family footwear retailer offering great shoes for men, women, and children in comfort, dress, casual, and athletic categories. The company provides a wide selection of nationally recognized brands and exclusive private brands, delivering quality styles and outstanding values to satisfied, loyal customers.