Assistant Manager - 2nd

About the Role

The Assistant Manager assists the Store Manager in managing all day-to-day store operations while ensuring compliance with all established company policies and procedures. Provides leadership, guidance, and training to store staff under the direction of the Store Manager. In the absence of the Store Manager, the Assistant Store Manager assumes total responsibility for all store operations and strives to meet and exceed sales, service, and operational objectives.

Responsibilities

• Ensure the safety and welfare of employees and customers.
• Create, establish, and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards; provide service training and leadership to staff.
• Manage customer issues with urgency and to customer satisfaction.
• Oversee all POS terminal transactions in accordance with policy and procedure, including sales, discounts, refunds, loyalty programs, and open/closing procedures.
• Manage inventory control, including shipping and receiving, price management (price changes, markdowns), handling singles and damaged merchandise, and conducting physical inventory.
• Maintain sales floor merchandising and visual presentation standards, including merchandise placement, sales floor maintenance, housekeeping, and promotional event setup.
• Control payroll responsibilities, including scheduling, payroll budget compliance, and time and attendance tracking.
• Train and develop direct reports using available training tools and reinforce operational standards.
• Uphold loss prevention policies to protect and control company assets.
• Develop a complete understanding of managing all day-to-day operations.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal skills for customer and employee interactions.
• Strong visual merchandising skills.
• Working knowledge of footwear, accessories, and shoe care.
• Basic mathematical skills.
• Knowledge of corporate and store operations policies and procedures.
• A complete understanding of store presentation standards and visual merchandising.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations, and Training Personnel.

About the Company

Rack Room Shoes is a family footwear retailer offering great shoes for men, women, and children in comfort, dress, casual, and athletic categories. The company provides a wide selection of nationally recognized brands known for their quality, as well as exclusive private brands commissioned from top manufacturers. These private brands deliver great styles and outstanding values, fostering satisfied, loyal, and repeat customers.