Assistant Manager - 2nd

Primary Responsibilities

• Create, establish and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards.
• Provide service training and leadership to staff members.
• Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure.
• Sales, Discounts and Refunds
• Loyalty Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time and Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of operational standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.

Principal Working Relationships

• Customers
• Sales Associates
• Store Management
• District/Regional Managers
• Store Operations and Training Personnel

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills
• Strong interpersonal skills necessary for customer and employee interactions
• Strong visual merchandising skills
• Working knowledge of footwear, accessories and shoe care
• Basic mathematical skills
• Knowledge of Corporate and Store Operations policies and procedures
• A complete understanding of the standards of Store Presentation and strong visual merchandising skills

About Rack Room Shoes

Rack Room Shoes is the family footwear retailer offering a wide selection of nationally recognized brands known for their quality. The company also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law.

Benefits Information

https://rackroomshoes.hrbenefits.net/

Store Information

Store Number: 618 Rack Room Shoes 618 Pay Range Park West Village 3017 Market Center Drive