Assistant Manager - 2nd

About the role

The Assistant Manager at Rack Room Shoes assists the Store Manager in managing all day-to-day store operations, ensuring compliance with company policies and procedures. They provide leadership, guidance, and training to the store staff under the direction of the Store Manager. In the absence of the Store Manager, the Assistant Store Manager assumes full responsibility for all store operations.

Responsibilities

• Create, establish, and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards.
• Provide service training and leadership to staff members.
• Manage customer issues with a sense of urgency and to the satisfaction of our customers.
• All POS terminal transactions in accordance with policy and procedure.
• Sales, Discounts and Refunds
• Loyalty Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time and Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of operational standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.

Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills
• Strong interpersonal skills necessary for customer and employee interactions
• Strong visual merchandising skills
• Working knowledge of footwear, accessories and shoe care
• Basic mathematical skills
• Knowledge of Corporate and Store Operations policies and procedures
• A complete understanding of the standards of Store Presentation and strong visual merchandising skills

Benefits

Rack Room Shoes provides a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. Details are subject to change and can be found in the Employee Handbook.

Pay

The pay range for this position is $15.00 - $20.00 per hour, depending on experience and qualifications.

Schedule

The schedule for this position is typically Monday through Saturday, with varying hours based on store needs.

Contact Information

Rack Room Shoes, Georgetown Village, 401 Commercial Dr. Ste. 310, Georgetown, Kentucky US. For more information, please contact [Contact Information].