Assistant Manager ($26.83 - $31.97)

About the role

The Assistant Manager oversees the day to day operations of the operating unit. This role promptly handles resident escalations, resolving customer questions and concerns, upholds customer service standards and provides guidance and support to the Resident Services team. Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley. With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience. We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Responsibilities

• Provides excellent customer service by anticipating customer’s needs, taking ownership and resolving questions and concerns promptly and professionally.
• Supervises and ensures community common areas, grounds and vacant units are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
• Oversees completion of all administrative resident services tasks and resident retention activities ensuring they are accurately documented in the appropriate operating platform.
• Provides hands-on training and mentorship to resident services associates to drive team engagement and performance.
• Ensures audit compliance to Standard Operating Policies/Procedures (SOPs).
• Executes administrative accounting processes for the operating unit.
• Drives efficiency by adopting and maximizing the use of new and existing technologies.

Skills

• Proficiency in Google suite.
• Experience with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems such as Salesforce, RealPage or Coupa is preferred.
• Strong written and verbal communication skills.

Qualifications

• Preferred Education: High School Diploma, General Educational Development (GED) or equivalent experience.
• Preferred Years Of Relevant Work Experience: 2 - 5 years.
• Additional Requirements: Travel between communities may be required daily; Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law.
• Community Details: Communities of Responsibility: Rancho Alisal; Unit Count: 356.

Benefits

• Paid time off.
• Matching 401(k).
• Health benefits.

Pay

Base Pay Range: $26.83 - $31.97 per hour (actual placement within this range may vary based upon relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location).