Assistant Manager, 21 and Older

About the Role

The Assistant Manager is an hourly employee responsible for the operation and supervision of a theatre and its employees, acting as a representative of Regal in alignment with the company’s mission statement and policies.

Responsibilities

• Uphold and administer all theatre policies.
• Train, develop, coach, and supervise non-management employees.
• Perform all staff positions as required.
• Operate projection and audio-visual equipment, including film handling (threading, building-up, tearing down) and maintenance.
• Maintain working knowledge of all systems within the facility, including booth and projection technology, maintenance, programming, TMS operation, and related skills.
• Ensure alcohol certification and training are current where applicable.
• Monitor risk management, including employee and patron safety, loss prevention, emergency situations, and accident reporting.
• Ensure guest satisfaction.
• Count, deposit, and reconcile all receipts (cash, credit cards, coupons, gift cards, checks, etc.).
• Comply with dress code requirements.
• Complete or be in the process of completing the management certification program.
• Review and understand the ROM (Regal Operations Manual).
• Assist in interviewing, hiring, scheduling, coaching, counseling, and terminating employees (with oversight from the General Manager or senior management).
• Administer HR-related paperwork and uphold company policies.
• Control costs, including direct operating expenses, purchasing and ordering concession/café stock, and managing inventory and audits.
• Supervise theatre maintenance (building and grounds), perform minor repairs, and coordinate with qualified personnel for larger maintenance needs.
• Manage marketing and promotions for feature films, schedule showtimes, and ensure timely delivery of showtimes to proper channels.
• Read and understand training materials on topics such as sexual harassment and discrimination.
• Perform additional duties as assigned by the General Manager or other senior managers.

Qualifications

• High School Diploma or equivalent (if not currently a high school student).
• At least three months of supervisory experience, or 6 months of theatre experience with completion of the Cast Certification Program, or a combination thereof (subject to VP approval).
• If duties include selling/serving alcohol, must be of legal age and complete any required state/local training and Regal’s Responsible Beverage Server training.

Skills

• Language Ability: Strong public speaking skills; effective oral and written communication with employees, vendors, and corporate staff; active listening and clear explanation of information.
• Math Ability: Perform calculations accurately and identify/correct errors.
• Reasoning Ability: Identify problems, gather data, evaluate information, recognize alternatives, and recommend solutions. Work independently under pressure and/or opposition.
• Computer and Office Skills: Proficient with PC platforms and basic office programs (email, word processing, spreadsheets); operate copiers and office equipment; maintain attention to detail.
• Personal Skills: Interface effectively with customers, the public, and coworkers; exhibit sensitivity to others’ feelings; set goals, budget time, and prioritize tasks.
• Supervisory Responsibilities: Train, coach, plan, assign, and direct work; appraise performance; address complaints and resolve problems; discipline employees under the direction of the General Manager.

Physical Demands

• Frequently required to stand, walk, sit, use hands, reach with hands and arms, and talk or hear.
• Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
• Regularly lift up to 60 lbs.
• Vision requirements: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.