Assistant Manager - 000QC (SEL002) - Sun-Mon 10AM-6PM, Tues-Wed 2PM-10PM, Thurs 8AM-4PM

About the Role

Assist the Residence Manager in all daily operations of the residence. Ensure all consumer records are appropriately maintained. Maintain communication with day programs and other outside service providers. Provide direct care for consumers by filling in for and role modeling for all staff. Supervise assigned direct care staff under the direction of the Residence Manager. Must have a working knowledge of computer systems (i.e., Outlook, Microsoft Office, Microsoft Excel, etc.).

Responsibilities

• Ensures that all activities enhance and support each consumer’s social responsibility, independence, dignity, and continued growth.
• Implement goals designed to maximize each consumer’s level of independence, as determined by the IDT, including but not limited to:
  • Budgeting
  • Grooming
  • Nutritional planning
  • Use of public transportation
  • Use of community resources
  • Shopping
  • Housekeeping
• Assists Residence Manager in coordinating all daily operations of the facility.
• Supervises direct care counselors in the performance of all day-to-day responsibilities.
• Train new staff as assigned via role modeling and assigning working partners.
• Responsible for implementation of all policies, procedures, and programs of the facility and PSCH in accordance with OPWDD regulations and guidelines.
• Assists the Residence Manager in maintaining staff records, including supervision notes and evaluations for assigned employees.
• Responsible for updating and maintaining consumer records in Avatar, including but not limited to completion of the daily census, EMAR (electronic medication administration record), data collection, etc., especially when the manager is not available (e.g., on vacation).
• Assist the Residence Manager in maintaining consumers’ files, including monitoring and recording consumers’ progress on daily checklists, any behavior contracts, quarterly summaries, monthly goal forms and progress notes, family contact log, monthly and daily recreation reports, clothing, and personal effects inventory.
• Performs aspects of QPWDP role as delegated by Residence Manager, i.e., data review and goal writing.
• Actively participate as a member of the IDT including annual, semi-annual, special team meetings, and case conferences.
• Assist in the preparation of payroll and petty cash on a bi-weekly basis.
• Reviews incidents and assists the Residence Manager in conducting appropriate investigations and follow-ups.
• Be available on call for emergencies, in rotation with the Residence Manager.
• Oversee the coordination of recreational activities.
• Must be able to climb and descend interior and exterior stairs and ambulate up and down exterior fire escapes.
• Must be able to physically intervene with the consumer when the individual may cause physical injury to self or others; assist consumer in responding to potentially dangerous situations (i.e., hand on hot stove; running into traffic) and able to administer emergency first aid to the consumer.
• Communicates with residences and/or families regarding progress, incidents, etc.
• Act as a liaison for all community contacts and program staff.
• Participate in all meetings and training at various locations that require following different routes of travel to worksite.
• Must successfully complete and perform all techniques required in AMAP, SCIP, CRP, and First Aid.
• Always maintain confidentiality.
• Work schedules and location are subject to change based on consumer/program need.
• Other duties as requested.

Qualifications

• Valid NYS driver’s license.
• Bachelor’s degree in social services or related field preferred; minimum associate degree required.
• Experience in a supervisory position and/or experience working with DD populations.

Benefits

• Compensation: Competitive hourly rate based on experience.
• Robust Benefits: Medical, dental, vision, and 401k retirement plan (with matching).
• Work-Life Balance: Paid time off, holidays, and personal days.
• Wellness Program: Free and low-cost gym and wellness access and support.
• Training & Growth: Ongoing professional development and career advancement opportunities.
• Meaningful Work: Direct impact on the lives of youth and their families.
• Supportive Environment: A collaborative team that values your contributions.

About WellLife Network

WellLife Network is one of the region’s most impactful nonprofit human services organizations, serving more than 25,000 individuals each year. Our work spans behavioral health, developmental disabilities, addiction recovery, housing, employment, and family support. We believe every person deserves dignity, respect, and the opportunity to thrive—and we reflect that in everything we do.