Assistant Loan Administration Manager

Position Summary

Contributes to the performance of high-quality service provided to our loan customers by assisting with the management of the day-to-day servicing and operations to ensure the efficient and accurate maintenance of all commercial, SBA, consumer, and residential mortgage loan portfolios. Ensures the work is performed in compliance with bank policies and procedures, as well as regulatory requirements and standards.

Essential Functions

• Aid in new loan boarding, modifications, and conversions of commercial, SBA, and consumer lending loans.
• Support loan advances, disbursements, and payment processing.
• Assist with the lien release function within loan operations.
• Participate in the development and implementation of departmental goals that align with the bank's overall strategy and vision.
• Oversee, guide, and support employees in their career growth and development in a collaborative team-oriented environment.
• Identify and implement process improvements, automation, and technology enhancements.
• Maintain a customer-centric approach to ensure borrowers receive excellent service and support.
• Handle escalated customer issues and work to resolve them promptly.
• Implement policies, procedures, and systems involving daily operations and member service functions to maintain compliance with all regulations.
• Assist with audits, compliance reviews, and independent loan reviews to ensure a satisfactory rating.
• Maintain timely and accurate production of department reports, schedules, and related data.
• Ensure all internal controls are followed and critical reviews are completed in a timely manner.
• Perform other duties as assigned.

Education And Experience

• Bachelor's degree in business, accounting, or parallel career experience.
• 3 - 5 years' experience in a financial institution.
• Broad experience with lending and loan servicing functions of the bank.
• 3 - 5 years' experience of loan products and services.

Salary

$69362.00 - $88842.00 per year