Assistant Laundry Manager

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

About the Role

We are seeking a dedicated Assistant Laundry Manager who is passionate about delivering exceptional guest and team member experiences. This leader will play a key role in ensuring high-quality linen production while supporting operational excellence, safety, and team development in a fast-paced hospitality laundry environment.

Responsibilities

• Spend approximately 90% of each shift on the production floor, working alongside team members to monitor productivity, troubleshoot operational or maintenance issues, motivate staff, reinforce standards, and address conflict appropriately
• Ensure compliance with all departmental guidelines, policies, procedures, and safety standards
• Establish and manage daily and long-term production schedules to meet the needs of assigned hotels
• Maintain frequent communication with hotel leadership to align production schedules with linen and terry needs
• Assist the Laundry Plant Manager with inventory control and replacement purchase requisitions for guestroom and food & beverage linen and terry
• Maintain chemical usage to maintain targeted “cost-per-pound” production standards
• Prepare and analyze reports on employee and equipment productivity, linen and terry usage, and damage/discard trends to support operational decision-making and par level control
• Cook off with Engineering to support equipment repairs, preventative maintenance schedules, and minimize downtime
• Identify training needs and conduct ongoing training on equipment operation, sorting procedures, safety practices, and laundry production fundamentals
• Conduct local safety assessments and ensure timely reporting of injuries to Security and Risk Management teams
• Maintain regular and reliable attendance in alignment with company standards and operational needs
• Embrace flexibility by performing other duties as assigned to support team and organizational goals

Requirements

• A skilled leader and effective communicator
• A proactive problem solver with strong organizational skills
• Comfortable prioritizing production flow to meet guest and operational expectations
• An experienced team builder who motivates through strong interpersonal and coaching skills
• Detail-oriented with the ability to balance quality, productivity, and cost control

Qualifications

• Minimum of 1 year of laundry production management experience in a fast-paced, high-volume commercial laundry facility (preferred) OR a minimum of 2 years of comparable experience in a high-volume, fast-paced production facility environment
• Working knowledge of modern laundry equipment and chemical systems (preferred)
• Basic mechanical knowledge related to laundry equipment (preferred)
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint) (preferred)
• Prior experience in hospitality housekeeping or laundry environments (preferred)
• Valid driver's license with a clean driving record (preferred)
• Bilingual language skills (preferred)
• Knowledge of OSHA regulations, equipment operation, maintenance standards, and record-keeping systems (required)