Assistant IT Manager Helpdesk & Hardware

Full-time position available at our San Diego (Kearny Mesa) office.

About the role

Under the direction of the Manager of Technical Operations, the Assistant IT Manager of Helpdesk & Hardware supports daily IT operations by overseeing frontline helpdesk activities, coordinating hardware lifecycle tasks, and ensuring staff receive timely, high-quality technical support. This role acts as a bridge between technicians, end users, and senior IT leadership, helping to maintain service standards, streamline workflows, and uphold organizational technology policies. The Assistant IT Manager provides hands-on technical assistance, mentors Helpdesk staff, and contributes to process improvements that enhance reliability, user satisfaction, and operational efficiency.

Responsibilities

• Oversee frontline helpdesk activities
• Coordinate hardware lifecycle tasks
• Ensure staff receive timely, high-quality technical support
• Act as a bridge between technicians, end users, and senior IT leadership
• Maintain service standards and streamline workflows
• Uphold organizational technology policies
• Provide hands-on technical assistance
• Mentor Helpdesk staff
• Contribute to process improvements for reliability, user satisfaction, and operational efficiency

Requirements

• Bachelor’s Degree in Information Technology preferred, or certifications in CompTIA A+, CompTIA Network+, and Microsoft 365: Fundamentals (MS-900)
• Three (3) to Five (5) years in IT support, Helpdesk, or hardware technician roles
• Strong understanding of Windows OS, Microsoft 365, and common business applications
• Experience in a non-profit or human services organization preferred
• Familiarity with ticketing systems (Vivantio or similar)
• Basic knowledge of networking concepts (DHCP, DNS, Wi-Fi troubleshooting)
• Exposure to Intune, Azure AD, or mobile device management tools preferred
• Ability to lift and move equipment up to 40 pounds
• Frequent walking between offices, departments, and hardware storage areas
• Occasional after-hours support as needed

Benefits

• 15 days vacation
• 10 days sick leave
• 12 annual holidays
• Flexible work schedules
• Medical, vision, dental, and life insurance
• Long-term disability
• Retirement plan

Pay

Starting salary: $7,953 to $8,748 monthly