Assistant in Training

About the role

We are excited to open a brand new store at the Charlotte Premium Outlets in Charlotte North Carolina late February! We will be hiring many new positions for this team and will start interviews in Mid-January.

Responsibilities

• Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest
• Eager and assertive to answer questions regarding the store and its merchandise
• Recommend, select, and help locate or obtain merchandise based on Guest needs and desires
• Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience
• Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team
• Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Remain consistent on personal sales, as well as looking for opportunities to impact Teammates’ presentations with the Sales Presentation Guide (SPG)
• Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management
• Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area
• Knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity
• Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals
• Maintains and builds good Guest relationships to develop a client based business
• Lead by example with a high level of showmanship, excellent customer service and attentiveness
• Recognize and communicate Guest Levels with the Team
• Passionate to ask business driven and showmanship questions often to Manager, Team Leaders and all Teammates
• Coachable; consistently welcomes feedback from Manager to improve sales presentations
• Consistently perform leadership actions and maintain high standards, whether or not the Manager is present
• Plan sales goals with Store Manager
• Passionate for product education and showmanship to create results
• Teammate Recruiting, Training and Development
• Consistently recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals and Teammate Recommend
• Coach and create relationships through Guest Loyalty and Guest Preferred
• Develop skills and assist in leading, directing, motivating and educating new Teammates to meet and achieve Buckle’s accountability, shift orientation, Loss Prevention and sales presentation standards on a daily basis
• Maintain a positive attitude at all times creating a positive floor culture
• Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager
• Ensure sales floor is consistently sized and new freight is appropriately displayed
• Exhibit ability to create changes to improve store’s overall performance via Performance Tracker
• Responsible for asking for and remembering Guest names
• Partner with Store Manager to pick store’s education focus and help delegate and implement focus all week
• Help execute all segments to support business goals
• Assist Store Manager in Recruitment of all store staffing needs
• Understand how to explain pay and Buckle Benefits
• Execute actions from department calendars and track on the Weekly Delegation Worksheet
• Execute actions from department calendars and track on the Weekly Delegation Worksheet
• Responsible for training and coaching with manager on all non-sales positions
• Assertive to execute actions with constantly changing sales focuses
• Identify and follow through on all Teammate training needs
• Own and influence product through zone ownership, exhibiting the ability to recognize and assign Zones and projects to Teammates daily with a specific learning goal in mind
• Partners with Store Manager to delegate, demonstrate, and review all 4 zones
• Confirm Teammates are following through with Visual Standards, Visual library and Weekly Visual Checklist throughout their shift with a sense of urgency and accountability
• Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager
• Ensure sales floor is consistently sized and new freight is appropriately displayed
• Exhibit ability to create changes to improve store’s overall performance via Performance Tracker
• Responsible for visual standards on floor and backroom
• Work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs
• Understand and utilize planner including completion of Opening and Closing Checklists
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
• Follow all Loss Prevention guidelines, including daily bag and purse checks
• Execute and teach all Point of Sale (“POS”) procedures
• Appropriately handle calls from Corporate Office
• Understand and execute all policies regarding payments, returns, exchanges and Loss Prevention practices
• Understand and apply the Buckle’s Code of Ethics and all policies, procedures, and handbooks
• Complete all scheduled shifts and cover shifts when needed
• Consistently maintain a clean, organized and shoppable store to fulfill Buckle’s mission statement
• Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner
• Understand and administer Buckle Commitment to Success
• Handle all schedule changes in a positive and professional manner
• Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit
• Supervisory and Leadership
• Comfortable in giving and receiving feedback from peers and Management
• Promote personal and store growth
• Execute daily interviews as needed to support Team Development and growth
• Overcome objections and problem solve
• Motivated to self-educate themselves on all company tools (videos, pieces, books) and ability to share this information with others
• Understand and administer Buckle Commitment to Success
• Handle all schedule changes in a positive and professional manner
• Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit

Qualifications

• High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience

Skills

• Product knowledge
• Sales education
• Customer service
• Recruiting and training
• Visual merchandising
• Leadership
• Problem solving
• Communication

Benefits

• Full-time Benefits Available (after applicable waiting period)
• Insurance
• Savings Accounts
• Paid Time Off
• 401(k) Retirement Plan
• Teammate Discount
• Performance Bonuses
• Employee Assistance Program

Pay

N/A

Schedule

N/A