Assistant in Training

About the role

We are excited to open a brand new store at the North Georgia Premium Outlets in Dawsonville, GA this August! We will be hiring many new positions for this team and will start interviews now.

Responsibilities

• Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest
• Eager and assertive to answer questions regarding the store and its merchandise
• Recommend, select, and help locate or obtain merchandise based on Guest needs and desires
• Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience
• Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team
• Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Remain consistent on personal sales, as well as looking for opportunities to impact Teammates’ presentations with the Sales Presentation Guide (SPG)
• Achie personal sales-per-hour, average sales and total net sales goals set by Store Management
• Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area
• Knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity
• Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals
• Maintain and build good Guest relationships to develop a client based business
• Lead by example with a high level of showmanship, excellent customer service and attentiveness
• Recognize and communicate Guest Levels with the Team
• Passionate to ask business driven and showmanship questions often to Manager, Team Leaders and all Teammates
• Coachable; consistently welcomes feedback from Manager to improve sales presentations
• Consistently perform leadership actions and maintain high standards, whether or not the Manager is present
• Plan sales goals with Store Manager
• Passionate for product education and showmanship to create results
• Teammate Recruiting, Training and Development
• Consistently recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals and Teammate Recommend
• Coach and create relationships through Guest Loyalty and Guest Preferred
• Develop skills and assist in leading, directing, motivating and educating new Teammates to meet and achieve Buckle’s accountability, shift orientation, Loss Prevention and sales presentation standards on a daily basis
• Maintain a positive attitude at all times creating a positive floor culture
• Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager
• Ensure sales floor is consistently sized and new freight is appropriately displayed
• Exhibit ability to create changes to improve store’s overall performance via Performance Tracker
• Responsible for asking for and remembering Guest names
• Partner with Store Manager to pick store’s education focus and help delegate and implement focus all week
• Assist Store Manager in Recruitment of all store staffing needs
• Understand how to explain pay and Buckle Benefits
• Execute/training on Leadership playbook
• Accountability of all characteristic pieces
• SPG Teammate/leader training shifts
• Responsible for training and coaching with manager on all non-sales positions
• Assertive to execute actions with constantly changing sales focuses
• Identify and follow through on all Teammate training needs
• Visual Merchandise Management
• Own and influence product through zone ownership, exhibiting the ability to recognize and assign Zones and projects to Teammates daily with a specific learning goal in mind
• Execute and demonstrate all new tools and videos that apply to zone ownership and take initiative in knowing and executing zone ownership questions
• Partner with Store Manager to delegate, demonstrate, and review all 4 zones
• Confirm Teammates are following through with Visual Standards, Visual library and Weekly Visual Checklist throughout their shift with a sense of urgency and accountability
• Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager
• Ensure sales floor is consistently sized and new freight is appropriately displayed
• Exhibit ability to create changes to improve store’s overall performance via Performance Tracker
• Responsible for visual standards on floor and backroom
• Operations
• Work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs
• Understand and utilize planner including completion of Opening and Closing Checklists
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
• Follow all Loss Prevention guidelines, including daily bag and purse checks
• Appropriately handle calls from Corporate Office
• Understand and execute all policies regarding payments, returns, exchanges and Loss Prevention practices
• Knowledge and ability to give guidance and feedback to all non-sales positions
• Complete all scheduled shifts and cover shifts when needed
• Consistently maintain a clean, organized and shoppable store to fulfill Buckle’s mission statement
• Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner
• Understand and apply the Buckle’s Code of Ethics and all policies, procedures, and handbooks
• Other duties as assigned
• Insure all New Hire paperwork and tasks are promptly and accurately completed based on Human Resources guidelines and Legal policies
• Planner
• Executes and trains others on opening/closing checklist
• Establishes relationships and excellent communication with Corporate Office Departments to assist Store Manager in effective operation of the store
• Maintains relationships and excellent communication with Corporate Office Departments to assist Store Manager in effective operation of the store
• Maintain relationships and excellent communication with Corporate Office Departments to assist Store Manager in effective operation of the store
• Monitor and maintain adequate inventory of supplies
• Immediately handle emergencies in Store Manager’s absence, in accordance with Company guidelines
• Supervisory and Leadership
• Comfortable in giving and receiving feedback from peers and Management
• Supportive of Leadership
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