Assistant in Training

About the role

The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, AIT and Assistant Managers perform a variety of sales, merchandising and operational tasks assigned by store management (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities).

Responsibilities

• Work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership.
• Share responsibility for training and motivating Teammates and act as the Store Manager in their absence.
• Sales Generation and Guest Service:
• Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest.
• Eager and assertive to answer questions regarding the store and its merchandise.
• Recommend, select, and help locate or obtain merchandise based on Guest needs and desires.
• Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience.
• Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team.
• Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Remain consistent on personal sales, as well as looking for opportunities to impact Teammates’ presentations with the Sales Presentation Guide (SPG).
• Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management.
• Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals.
• Maintains and builds good Guest relationships to develop a client based business.
• Passion to ask business driven and showmanship questions often to Manager, Team Leaders and all Teammates.
• Coachable; consistently welcomes feedback from Manager to improve sales presentations.
• Consistently perform leadership actions and maintain high standards, whether or not the Manager is present.
• Plan sales goals with Store Manager.
• Execute actions from department calendars and track on the Weekly Delegation Worksheet.
• Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager.
• Exhibit ability to create changes to improve store’s overall performance via Performance Tracker.
• Responsible for asking for and remembering Guest names.
• Partner with Store Manager to pick store’s education focus and help delegate and implement focus all week.
• Assist Store Manager in Recruitment of all store staffing needs.
• Understand how to explain pay and Buckle Benefits.
• Execute and train others on opening/closing checklist.
• Complete all scheduled shifts and cover shifts when needed.
• Provide feedback to Store Manager and Leadership Team regarding merchandise handling concerns.
• Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner.
• Understand and apply the Buckle’s Code of Ethics and all policies, procedures, and handbooks.

Requirements

• High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.
• Physical ability to lift and maneuver 50lbs throughout the store and backroom.

Qualifications

• Passionate about product education and showmanship to create results.
• Passion for product education and showmanship to create results.
• Ability to navigate and execute all tools on the home page.
• Knowledge and ability to give guidance and feedback to all non-sales positions.
• Ability to identify and follow through on all Teammate training needs.
• Ability to execute and demonstrate all new tools and videos that apply to zone ownership and take initiative in knowing and executing zone ownership questions.
• Ability to foresee and anticipate changes in product and act independently to improve overall visual results.
• Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs.
• Ability to handle calls from Corporate Office.
• Ability to navigate and execute all tools on the home page.
• Ability to give guidance and feedback to all non-sales positions.
• Ability to understand and apply the Buckle’s Code of Ethics and all policies, procedures, and handbooks.

Skills

• Product knowledge and sales education.
• Customer service and showmanship.
• Leadership and motivational skills.
• Teamwork and collaboration.
• Problem-solving and decision-making.
• Communication and interpersonal skills.
• Time management and organization.
• Flexibility and adaptability.
• Attention to detail.

Benefits

Full-time Benefits Available (after applicable waiting period): Insurance, Spending and Savings Accounts, Paid Time Off, 401(k) Retirement Plan, Teameam Discount, Performance Bonuses, Leave Options, Employee Assistance Program.

Pay

TBD

Schedule

Flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs.