Assistant in Training

About the role

We are excited to open a brand new store at the Tanger Outlet Mall in Byron Center, Michigan, late April. We will be hiring many new positions for this team and will start interviews in March.

Responsibilities

• Greet Guests with a friendly, engaging attitude and is consistently prepared to provide legendary service to each Guest.
• Eager and assertive to answer questions regarding the store and its merchandise.
• Recommend, select, and help locate or obtain merchandise based on Guest needs and desires.
• Anticipate and fulfill Guest's needs by suggesting additional items and creating a wardrobing experience.
• Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team.
• Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Remain consistent on personal sales, as well as looking for opportunities to impact Teammates' presentations with the Sales Presentation Guide (SPG).
• Achie personal sales-per-hour, average sales and total net sales goals set by Store Management.
• Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals.
• Meet or above performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect.
• Investigate and navigate how to expand Guest selection through inventory Manager, advanced product search, iPad apps, etc.
• Maintain and build good Guest relationships to develop a client-based business.
• Lead by example with a high level of showmanship, excellent customer service and attentiveness.
• Recognize and communicate Guest Levels with the Team.
• Coachable; consistently welcomes feedback from Manager to improve sales presentations.
• Consistently perform leadership actions and maintain high standards, whether or not the Manager is present.
• Plan sales goals with Store Manager.
• Execute actions from department calendars and track on the Weekly Delegation Worksheet.
• Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager.
• Ensure sales floor is consistently sized and new freight is appropriately displayed.
• Show ability to create changes to improve store’s overall performance via Performance Tracker.
• Responsible for asking for and remembering Guest names.
• Partner with Store Manager to pick store’s education focus and help delegate and implement focus all week.
• Assist Store Manager in Recruitment of all store staffing needs.
• Understand how to explain pay and Buckle Benefits.
• Execute and train others on opening/closing checklist.
• Complete all scheduled shifts and cover shifts when needed.
• Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner.
• Understand and apply the Buckle’s Code of Ethics and all policies, procedures, and handbooks.
• Handle all schedule changes in a positive and professional manner.
• Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.

Qualifications

High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.

Physical Demands

• While performing the duties of this Job, the Teammate regularly works in a retail store setting.
• The noise level in the work environment is usually moderate.