Assistant in Training

About the role

The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, AIT and Assistant Managers perform a variety of sales, merchandising and operational tasks assigned by store management (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities).

Responsibilities

• Work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership.
• Share responsibility for training and motivating Teammates and act as the Store Manager in their absence.
• Sales Generation and Guest Service:
  • Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest.
  • Eager and assertive to answer questions regarding the store and its merchandise.
  • Recommend, select, and help locate or obtain merchandise based on Guest needs and desires.
  • Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience.
  • Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team.
  • Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Remain consistent on personal sales, as well as looking for opportunities to impact Teammates’ presentations with the Sales Presentation Guide (SPG).
  • Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management.
  • Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area.
  • Knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity.
  • Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals.
  • Maintains and builds good Guest relationships to develop a client based business.
  • Lead by example with a high level of showmanship, excellent customer service and attentiveness.
  • Recognize and communicate Guest Levels with the Team.
  • Passionate to ask business driven and showmanship questions often to Manager, Team Leaders and all Teammates.
  • Coachable; consistently welcomes feedback from Manager to improve sales presentations.
  • Consistently perform leadership actions and maintain high standards, whether or not the Manager is present.
  • Plan sales goals with Store Manager.
  • Demonstrate ownership of store’s sales performance (Sales, Average sale, Business builders, Denim).
  • Passion for product education and showmanship to create results.
  • Teammate Recruiting, Training and Development:
    • Consistently recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals and Teammate Recommend.
    • Coach and create relationships through Guest Loyalty and Guest Preferred.
    • Develop skills and assist in leading, directing, motivating and educating new Teammates to meet and achieve Buckle’s accountability, shift orientation, Loss Prevention and sales presentation standards on a daily basis.
    • Maintain a positive attitude at all times creating a positive floor culture.
    • Show personal dress code to encourage and coach the latest fashion in all Teammates and Team Leaders.
    • Participate effectively in daily setup, training, impacting and reviewing while effectively utilizing the Performance Tracker.
    • Motivate Teammates to initiate and complete daily tasks set by Store Management.
    • Create and develop results in your department and balance all DM actions within your segment as well as completing the mid-week check in.
    • Execute actions from department calendars and track on the Weekly Delegation Worksheet.
    • Demonstrate leadership actions during segments.
    • Demonstrate how to get the Guest involved with product.
    • Be vocal and continuously update fellow leader and Team.
    • Responsible for asking for and remembering Guest names.
    • Partner with Store Manager to pick store’s education focus and help delegate and implement focus all week.
    • Help execute all segments to support business goals.
    • Assist Store Manager in Recruitment of all store staffing needs.
    • Understand how to explain pay and Buckle Benefits.
    • Responsible for training and coaching with manager on all non-sales positions.
    • Assertive to execute actions with constantly changing sales focuses.
    • Identify and follow through on all Teammate training needs.
• Visual Merchandise Management:
  • Own and influence product through zone ownership, exhibiting the ability to recognize and assign Zones and projects to Teammates daily with a specific learning goal in mind.
  • Execute and demonstrate all new tools and videos that apply to zone ownership and take initiative in knowing and executing zone ownership questions.
  • Partner with Store Manager to delegate, demonstrate, and review all 4 zones.
  • Confirm Teammates are following through with Visual Standards, Visual library and Weekly Visual Checklist throughout their shift with a sense of urgency and accountability.
  • Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager.
  • Ensure sales floor is consistently sized and new freight is appropriately displayed.
  • Exhibit ability to create changes to improve store’s overall performance via Performance Tracker.
  • Responsible for visual standards on floor and backroom.
• Operations:
  • Work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs.
  • Understand and utilize planner including completion of Opening and Closing Checklists.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Follow all Loss Prevention guidelines, including daily bag and purse checks.
  • Execute and teach all Point of Sale (“POS”) procedures.
  • Appropriately handle calls from Corporate Office.
  • Understand and execute all policies regarding payments, returns, exchanges and Loss Prevention practices.
  • Knowledge and ability to give guidance and feedback to all non-sales positions.
  • Complete all scheduled shifts and cover shifts when needed.
  • Consistently maintain a clean, organized and shoppable store to fulfill Buckle’s mission statement.
  • Communicate any policies or issues to Store Manager and Leadership Team.

Qualifications

High school diploma or equivalent required. Previous retail experience preferred. Must be able to work flexible hours, including mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs.

Skills

• Product knowledge
• Customer service
• Leadership
• Communication
• Time management
• Problem-solving

Benefits

Full-Time Teammate Benefits include health, dental, vision, mental health resources, 401(k) with Company Match, discretionary matching contributions, HSA/FSA, performance bonuses, teammate discount, vacation, sick time, floating holiday, bereavement leave, paid volunteer day, income protection, leave of absence support, supplemental insurance options, legal services, identity theft protection, and pet insurance.