Assistant in Training

Sales Generation and Guest Service

• Greet Guests with a friendly, engaging attitude
• Eager and assertive to answer questions regarding the store and its merchandise
• Recommend, select, and help locate or obtain merchandise based on Guest needs and desires
• Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience
• Showcase product utilizing product knowledge and sales education
• Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Meet or exceed personal sales-per-hour, average sales and total net sales goals set by Store Management
• Use the Sales Presentation Guide (SPG) daily to accomplish goals
• Investigate and navigate how to expand Guest selection through inventory Manager, advanced product search, iPad apps, etc.
• Develop a client-based business by maintaining and building good Guest relationships
• Showcase showmanship and excellent customer service
• Coach and create relationships through Guest Loyalty and Guest Preferred
• Execute actions from department calendars and track on the Weekly Delegation Worksheet

Teammate Recruiting, Training and Development

• Recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals and Teammate Recommend
• Coach and create relationships through Guest Loyalty and Guest Preferred
• Develop skills and assist in leading, directing, motivating and educating new Teammates
• Motivate Teammates to initiate and complete daily tasks set by Store Management
• Create and develop results in your department and balance all DM actions within your segment as well as completing the mid-week check in
• Demonstrate leadership actions during segments
• Execute actions from department calendars and track on the Weekly Delegation Worksheet
• Execute and train others on opening/closing checklist

Visual Merchandise Management

• Own and influence product through zone ownership
• Execute and demonstrate all new tools and videos that apply to zone ownership and take initiative in knowing and executing zone ownership questions
• Partner with Store Manager to delegate, demonstrate, and review all 4 zones
• Ensure sales floor is consistently sized and new freight is appropriately displayed
• Exhibit ability to create changes to improve store’s overall performance via Performance Tracker
• Exhibit ability to recognize merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to Store Manager
• Give informational and influential store tours

Operations

• Work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs
• Understand and utilize planner including completion of Opening and Closing Checklists
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
• Follow all Loss Prevention guidelines, including daily bag and purse checks
• Execute and teach all Point of Sale (“POS”) procedures
• Appropriately handle calls from Corporate Office
• Understand and execute all policies regarding payments, returns, exchanges and Loss Prevention practices
• Navigate and execute all tools on the home page