Assistant in Training

Primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, perform a variety of sales, merchandising and operational tasks assigned by store management (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). Work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership. The Assistant Manager will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence. The Assistant Manager Position is a progression from the Assistant in Training (AIT) position and includes additional high-level duties specific to that role, though most job duties and responsibilities are shared.

Responsibilities

• Sales Generation and Guest Service
  • Greet Guests with a friendly, engaging attitude and provide legendary service.
  • Answer questions regarding the store and its merchandise; recommend, select, and help locate or obtain merchandise based on Guest needs and desires.
  • Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience.
  • Demonstrate product utilizing product knowledge and sales education; share knowledge consistently with the Team.
  • Maintain and share knowledge of current sales, promotions, policies regarding payment and exchanges, and security practices.
  • Achieve personal sales-per-hour, average sales, and total net sales goals set by Store Management.
  • Provide legendary service in key areas: Front 5, sales floor, fitting rooms, and register area.
  • Knowledgeable of all exchange and return procedures; turn transactions into showmanship opportunities.
  • Use the Sales Presentation Guide (SPG) daily to accomplish goals.
  • Meet or exceed performance standards in Buckle business builders and guest loyalty, including fit appointments, Buckle credit card, and guest connect.
  • Expand Guest selection through inventory Manager, advanced product search, iPad apps, etc.
  • Maintain and build good Guest relationships to develop a client-based business.
  • Lead by example with high-level showmanship, excellent customer service, and attentiveness.
  • Recognize and communicate Guest Levels with the Team.
  • Ask business-driven and showmanship questions to Manager, Team Leaders, and Teammates.
  • Welcome feedback from Manager to improve sales presentations.
  • Perform leadership actions and maintain high standards, whether or not the Manager is present.
  • Plan sales goals with Store Manager; demonstrate ownership of store’s sales performance.
  • Passion for product education and showmanship to drive results.
• Teammate Recruiting, Training, and Development
  • Recognize recruiting opportunities using Jobs & Careers cards, email referrals, and Teammate recommendations.
  • Coach and create relationships through Guest Loyalty and Guest Preferred.
  • Lead, direct, motivate, and educate new Teammates to meet Buckle’s accountability, shift orientation, Loss Prevention, and sales presentation standards.
  • Maintain a positive attitude to foster a positive floor culture.
  • Demonstrate personal dress code to encourage and coach the latest fashion in all Teammates and Team Leaders.
  • Participate effectively in daily setup, training, impacting, and reviewing using the Performance Tracker.
  • Motivate Teammates to initiate and complete daily tasks set by Store Management.
  • Demonstrate, coach, and influence denim showmanship and denim fit cards through Teammates and Guests.
  • Create and develop results in your department; balance all Department Manager (DM) actions within your segment.
  • Execute actions from department calendars and track on the Weekly Delegation Worksheet.
  • Demonstrate leadership actions during segments; show how to involve the Guest with product.
  • Be vocal and continuously update fellow leaders and Team; remember and use Guest names.
  • Understand and show merchandise for both Gals and Guys’ sides to benefit the Team and Guests.
  • Partner with Store Manager to pick the store’s education focus and help delegate and implement it all week.
  • Help execute all segments to support business goals; assist in recruitment of all store staffing needs.
  • Understand how to explain pay and Buckle Benefits; keep the contact list updated with top talent.
  • Execute and train on the Leadership playbook; maintain accountability for all characteristic pieces.
  • Conduct SPG Teammate/leader training shifts; train and coach with the Manager on all non-sales positions.
  • Execute actions with constantly changing sales focuses; identify and follow through on all Teammate training needs.
• Visual Merchandise Management
  • Own and influence product through zone ownership; assign Zones and projects to Teammates daily with specific learning goals.
  • Execute and demonstrate all new tools and videos related to zone ownership; take initiative in knowing and executing zone ownership questions.
  • Partner with Store Manager to delegate, demonstrate, and review all 4 zones.
  • Ensure Teammates follow Visual Standards, Visual Library, and Weekly Visual Checklist with urgency and accountability.
  • Recognize merchandising opportunities from freight to floor and life cycle of product; communicate recommendations to Store Manager.
  • Give informational and influential store tours; ensure sales floor is consistently sized and new freight is appropriately displayed.
  • Create changes to improve store’s overall performance via Performance Tracker.
  • Anticipate changes in product and act independently to improve overall visual results.
  • Maintain visual standards on the floor and in the backroom.
• Operations
  • Work a flexible schedule, including mornings, evenings, weekends, and holidays (e.g., day of/day after Thanksgiving and Christmas).
  • Understand and utilize the planner, including completion of Opening and Closing Checklists.
  • Watch for and recognize security risks and thefts; know how to prevent or handle these situations.
  • Follow all Loss Prevention guidelines, including daily bag and purse checks.
  • Execute and teach all Point of Sale (POS) procedures; appropriately handle calls from Corporate Office.
  • Maintain a positive attitude when dealing with challenging situations involving Guests or Teammates.
  • Understand and execute all policies regarding payments, returns, exchanges, and Loss Prevention practices.
  • Navigate and execute all tools on the home page; provide guidance and feedback to all non-sales positions.
  • Complete all scheduled shifts and cover shifts when needed.
  • Maintain a clean, organized, and shoppable store to fulfill Buckle’s mission statement.
  • Provide feedback to Store Manager and Leadership Team regarding merchandise handling concerns.
  • Communicate policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources.
  • Understand and apply the Buckle’s Code of Ethics and all policies, procedures, and handbooks.
  • Complete New Hire paperwork and tasks accurately and promptly based on HR guidelines and legal policies.
• Planning (Week/Month/Year)
  • Execute and train others on opening/closing checklists.
  • Complete Markdowns, Pulls, inbound/outbound freight, recalls, and Return to Vendors (RTVs).
  • Establish relationships and communicate effectively with Corporate Office Departments to assist Store Manager.
  • Monitor and maintain adequate inventory of supplies.
  • Handle emergencies in the Store Manager’s absence according to Company guidelines.
• Supervisory and Leadership
  • Comfortable giving and receiving feedback from peers and Management.
  • Supportive of Leadership; promote personal and store growth.
  • Maintain a professional, mature, and stable relationship with all Teammates.
  • Conduct daily interviews as needed to support Team Development and growth.
  • Overcome objections and problem-solve; motivated to self-educate on company tools and share information.
  • Understand and administer Buckle’s Commitment to Success.
  • Travel and cover other Stores within District based on business needs.
  • Handle schedule changes positively and professionally.
  • Fulfill mission statement by performing job duties with high customer service while contributing to a positive team spirit.
• Special projects and other duties as assigned.

Supervisory Responsibilities

Assists the Store Manager in supervising store staff.

Benefits

• Insurance (after applicable waiting period)
• Spending and Savings Accounts
• Paid Time Off
• 401(k) Retirement Plan
• Teammate Discount
• Performance Bonuses
• Leave Options
• Employee Assistance Program

Qualifications

High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties, the Teammate is regularly required to:

• Stand, walk, use hands to finger, handle, or feel
• Reach with hands and arms, climb or balance, and jump
• Stoop, kneel, crouch, or crawl
• Talk or hear
• Occasionally sit
• Lift and maneuver up to 50 lbs throughout the store and backroom

Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

While performing the duties of this job, the Teammate regularly works in a retail store setting with moderate noise levels.