Assistant, Imaging

About the role

Under general supervision and in collaboration with other members of the health care team, performs reception duties, makes appointments, performs ECG examinations, and file room and dark room services in accordance with standard policies and procedures. Create, transfer and maintain radiology files as required using knowledge skills, abilities for all ages of patients served. Perform all duties in a manner that promotes Partnership values and reflects KPNW mission and values.

Responsibilities

• Order, track, locate, and file radiology images, jackets and requisitions.
• Ensure all studies are prepared for the radiologist to read.
• Ensure all studies have been read daily.
• Manage and resolve Quality Assurance issues in the file room.
• Communicate with other members of the health care team any problems related to maintaining efficiency of the file room operation.
• Perform digitization and gateway management functions as necessary.
• Greet patients in a friendly and professional manner to ensure optimal delivery of customer service to patients, members and co-workers on the phone and in person using skills and abilities required for the age of the person being served.
• Check patients in for exams in an accurate and timely manner.
• Complete COPR forms correctly and/or any additional forms needed.
• Handle challenging situations so that patient and organization needs are met.
• Minimize emotional situations and accommodates member when organization has let member down.
• Ensure member receives proper written instructions and preparation information for exam.
• Pick up and deliver inter-departmental mail, if applicable.
• Maintain computer appointment schedule and files containing requisitions.
• Perform outreach calls as assigned.
• Manages department voicemail and incoming calls.
• Coordinates member flow through imaging area.
• Serves as a liaison to areas that are supported by imaging.