Assistant II Trading Support

Position Overview

This Trade Support position is part of a business team that serves as the liaison between the customer, logistics, credit, and the commercial trading group. The Customer Service Representative is responsible for responding to customer inquiries in a timely, efficient, and proactive manner, using each customer contact as an opportunity to display Bunge’s commitment to provide excellent customer service. They will create contracts and pricings, process requests to schedule loads, and apply and invoice shipments.

Essential Functions

• Create customer contracts and pricings in SAP GTM
• Receive and process customer requests to schedule shipments and process them by entering them into SAP GTM, communicating the load order to Rail Supply Chain team and crush plant, and communicating load order numbers back to the customer base as necessary
• Work with the appropriate commercial team when customer contract pricing is needed for a shipment and match those pricings to the load orders for application
• Ensure all charges and expenses have been correctly added to the tickets and create invoices in SAP GTM on a daily basis
• Process and verify that all shipments have been invoiced each day
• Handle dispute cases, including corrections of shipment and invoices as necessary
• Reporting of open Accounts Receivable balances and distribute to the commercial team for action
• Administration of NOPA quality claim process with in the business unit
• Process customer and vendor requests in MDG Master Data set
• Support for commercial, logistics, and administrative functions

Qualifications/Requirements

• Bachelor’s degree in Business or associated field, such as Finance and Accounting or Marketing
• One to three years customer service experience with a demonstrated ability to create and maintain strong customer relationships and work in a team environment
• Experience in agribusiness or related industry a plus
• Experience with SAP/Global Trade Management (GTM) is highly desirable
• Demonstrated proficiency in PC applications, such as Excel and Word
• Excellent interpersonal and communication skills; verbal, written phone/email etiquette skills
• Strong attention to detail, problem solving, prioritization and organizational skills