Assistant Human Resources Manager - New England District

This position is onsite and based out of Fenway Park in Boston, MA, supporting the New England District, which includes Fenway Park, House of Blues, MGM Music Hall, and Jet Blue Park.

About the role

The Assistant Human Resource Manager provides support to managers and employees regarding HR policies and practices, researches and investigates concerns, and makes recommendations that promote positive employee relations. The role serves as a resource to management and employees in solving day-to-day workplace matters.

Responsibilities

• Resolve general employee relations issues; provide direction and recommendations to all levels of leadership, ensuring fairness and consistency of policy and practice.
• Provide consultation to managers on policies and compliance regarding employment-related matters.
• Investigate and resolve employee complaints, issues, and concerns regarding employment practices originating from the employee hotline and other sources.
• Conduct interviews and prepare relevant documentation using investigation guidelines.
• Recommend appropriate resolution of complaints, develop action plans, and follow up to ensure completion.
• Interact with internal (COs, Field HR) and external resources (vendors) to acquire needed information to lead work to completion.
• Coordinate all leave of absence cases, including general administration, comprehensive case management, and compliance with all related policies and employment laws.
• Review dashboard metrics daily to optimize efficiency and ensure work is completed in accordance with service level agreements (SLAs).
• Participate in regional job fairs for hourly vacancies; engage in-person and online with prospective candidates.

This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Requirements

• 2+ years of experience in employee relations or related experience.
• Bachelor’s degree in HR or equivalent experience required.
• Strong written and verbal communication skills; able to communicate with tact and diplomacy.
• Ability to influence others on policies, practices, and procedure.
• Effective at capturing and synthesizing information from multiple parties.
• Solid understanding of employment laws.
• Ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner.
• Proficient in Microsoft Office and experience with case management technology preferred.
• Experience working in a union environment is preferred.

Schedule

This position requires flexible, full-time availability, including nights, weekends, holidays, and 25% travel to Jet Blue Park, Fort Myers, FL.

Pay

The salaried rate for this position is $65,000.00 to $75,000.00.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Work/life resources.
• Retirement savings plans, including 401(k).
• Paid days off, including parental leave and disability coverage.

Benefits vary by location and are subject to legal requirements, employee eligibility status, and where the employee lives and/or works.